Kony Named a Leader in New IDC MarketScape for Digital Banking Customer Experience Platforms

Kony Recognized as a Leader in Digital Banking Capabilities Based
on Customer Satisfaction, Customer Service Delivery, Growth, Innovation
and R&D

AUSTIN, Texas–(BUSINESS WIRE)–Kony,
Inc.
, a leading provider of digital banking solutions, announced
today it has been named a “Leader” in the IDC MarketScape: North America
Digital Banking Customer Experience Platforms 2019 Vendor Assessment
report. Kony was recognized as a leader after being assessed on 13
capabilities, including customer satisfaction, customer service
delivery, functionality and offering, pricing model, growth, research
and development, and innovation.

This IDC Financial Insights study presents a 2019 vendor assessment of
digital banking customer experience platform solution providers in North
America using the IDC MarketScape model. This research quantitatively
and qualitatively assesses multiple characteristics that help explain a
vendor’s success and position in the marketplace relative to the
vendor’s peers. The technology vendors provided an in-depth assessment
of their current capabilities and strategies, and their reference
clients were interviewed to assess the vendor’s ability to meet the
financial institution’s strategic needs and current requirements.

The IDC MarketScape report covers vendors that provide self-service
digital banking solutions to the North American market to gauge the
vendor’s ability to meet their strategic needs and current capabilities.
According to the IDC MarketScape, Kony’s platform approach allows
institutions to leverage out-of-the-box offerings, apps prebuilt on the
Kony DBX platform, and also the ability to create customized solutions
that meet the needs of institutions. The report also recognized Kony as
one of the first vendors offering a true API and open banking platform,
which is core agnostic.

“Kony DBX performed well in our categories on innovation and customer
satisfaction. Innovation is based on our analysis of the company’s
overall level of innovation, particularly as it relates to the concept
of being truly an open banking and connected banking provider that
supports an ecosystem of solutions,” said Marc DeCastro, research
director, Consumer Banking Engagement Strategies, IDC Financial
Insights. “Kony DBX also performed well in customer satisfaction, which
is based on the entire customer life cycle and buying journey including,
but not limited to, due diligence, contract negotiation, pricing
transparency, pricing flexibility, customer support, vendor
responsiveness, and shared long-term vision.”

“At Kony DBX we are committed to staying ahead of the curve and
remaining at the forefront of digital innovation. This commitment will
not change. We believe it is our responsibility to help equip and
prepare financial institutions for digital transformation to empower
their customers, members, and staff,” said Jeffery Kendall, senior vice
president and general manager. “This recognition from the IDC
MarketScape as a Digital Banking Customer Experience platform leader is
an important validation of our commitment to enable banks and credit
unions around the world to unlock the power of digital banking and
deliver innovative new services with speed, security, and efficiency.”

About the IDC MarketScape: North America Digital Banking Customer
Experience Platforms 2019 Vendor Assessment:

The IDC MarketScape: North America Digital Banking Customer Experience
Platforms 2019 Vendor Assessment report provides a clear framework in
which the product and service offerings, capabilities and strategies,
and current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The framework
also provides technology buyers with a 360-degree assessment of the
strengths and weaknesses of current and prospective vendors.

Kony
DBX
 represents a major advancement to help banks and credit unions
deliver frictionless digital experiences to customers across every point
of interaction. Kony is the first vendor to provide pre-built, native
and web apps along with a purpose-built digital banking platform for
financial institutions. The Kony DBX platform builds on Kony’s digital
expertise in multiple industries, with advanced technology solutions
supported by an expansive partner network.

Kony has been named a “Leader” among the top Digital Experience
Development Platforms vendors in The Forrester Wave™: Digital
Experience Development Platform, Q2 2018 report
. Kony is also a Callahan’s
2018 Innovation Series winner
, and earned two top honors at the American
Banker Digital Banking 2018
 event: Runner Up for Best in Show and
People’s Choice.

Download a complimentary excerpt of IDC MarketScape: North America
Digital Banking Customer Experience Platforms 2019 Vendor Assessment: Report.

IDC MarketScape: North America Digital Banking Customer Experience
Platforms 2019 Vendor Assessment (doc #US43788519, February 2019)

About IDC MarketScape:

IDC MarketScape vendor analysis model is designed to provide an overview
of the competitive fitness of ICT (information and communications
technology) suppliers in a given market. The research methodology
utilizes a rigorous scoring methodology based on both qualitative and
quantitative criteria that results in a single graphical illustration of
each vendor’s position within a given market. IDC MarketScape provides a
clear framework in which the product and service offerings, capabilities
and strategies, and current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The framework
also provides technology buyers with a 360-degree assessment of the
strengths and weaknesses of current and prospective vendors.

About Kony, Inc.

Kony is
the fastest growing, cloud-based digital application and low-code
platform solutions company, and a recognized industry leader among low
code and mobile application development platform (MADP)
providers. Kony DBX is the banking and financial services arm of Kony,
Inc.
 and is a globally recognized leader in digital banking
transformation. With a portfolio of modern, frictionless applications
powered by the industry’s most recognized platform, Kony DBX enables
banks and credit unions of any size to accelerate innovation — without
compromising what’s critical.

For more information on Kony DBX and Kony DBX Retail Banking, visit Kony
DBX
 or connect with Kony DBX on Twitter
and LinkedIn.

Contacts

Jean Kondo
Kony, Inc.
[email protected]
+1
510-823-4728

Julie Sigler
WE Communications
[email protected]
+1
415-547-7025

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