NEC Australia Signs Partnership with NICE inContact

Industry-leading cloud customer experience platform CXone now
available to NEC Australia customers

SALT LAKE CITY–(BUSINESS WIRE)–NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that it has partnered with NEC
Australia
to deliver NICE inContact CXone, the company’s cloud
customer experience platform, throughout Australia. The partnership is
set to bring an enhanced level of customer service to the Australian
market.

NICE
inContact CXone
– the world’s #1 cloud customer experience platform,
powers organizations to provide an exceptional customer experience by
acting smarter and responding faster to the ever-changing customer
expectations. To meet the needs of organizations of all sizes, CXone
combines best-in-class Omnichannel Routing, Analytics, Workforce
Optimization, Automation and Artificial Intelligence – all on an Open
Cloud Foundation.

The complete cloud, omnichannel platform will provide NEC Australia
customers an easily deployed solution, with no on-premise infrastructure
or upfront costs. NICE inContact CXone is flexible and scalable, able to
address immediate operational needs and support growth within the
business.

Jim Chryssikos, National Solutions Manager at NEC Australia,
said, “NICE inContact CXone was selected as it provides the best of both
contact center and workforce engagement, with omnichannel routing
capability. We’re passionate about delivering the highest quality
customer service to small, mid-sized and enterprise markets, and our
extensive research showed NICE inContact CXone as being the best
possible product for the mid-sized market.”

“We’re excited to partner with NEC Australia given their strength in the
market and shared commitment to helping companies of all sizes achieve
their business goals,” said Paul Jarman, NICE inContact CEO.
“Together we will provide a unified, complete cloud customer experience
platform in CXone that powers exceptional customer experiences in
today’s modern digital economy.”

About NEC Australia
NEC Australia is a leading technology
company, delivering a complete portfolio of ICT solutions and services
to large enterprise, small business and government organizations. NEC
Australia delivers innovative solutions to help customers gain greater
business value from their technology investments. NEC Australia
specialises in information and communications technology solutions and
services in multi-vendor environments. Solutions and services include:
IT applications and solutions development, unified communications,
complex communications solutions, network solutions, display solutions,
biometrics, research and development services, systems integration and
professional, technical and managed services. For more information,
visit NEC Australia at www.nec.com.au.
NEC is a registered trademark of NEC Corporation. All Rights Reserved.
Other product or service marks mentioned herein are the trademarks of
their respective owners. ©2019 NEC Corporation.

About NICE inContact
NICE inContact is the cloud contact
centre software leader with the world’s #1 cloud customer experience
platform. NICE inContact CXone™ combines best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact’s solution
empowers organizations to provide exceptional customer experiences by
acting smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is an extensive partner ecosystem,
providing applications from partner companies on the CXexchange
marketplace that are designed to integrate with CXone. NICE inContact is
recognized as a market leader by the leading industry analyst firms. www.niceincontact.com

NICE inContact is part of NICE (Nasdaq: NICE), the world’s
leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions based on
advanced analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

Contacts

Corporate Media
Cheryl Andrus, +1 801 320 3646, [email protected]

Investors
Marty Cohen, +1 551 256 5354, [email protected],
ET

Yisca Erez, +972 9 775 3798, [email protected],
CET

error: Content is protected !!