MELVILLE, N.Y.–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/ActionableIntelligence?src=hash” target=”_blank”gt;#ActionableIntelligencelt;/agt;–Verint®
Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,
today announced that Verint has been named a Leader by Gartner, Inc. in
the research and advisory firm’s Magic Quadrant for Workforce
Engagement Management (WEM) report, published February 13, 2019.
Gartner indicates that WEM Magic Quadrant Leaders “provide functionally
broad and deep WEM solutions that can be deployed and supported
globally. Their software is suitable for enterprises of all sizes and
complexity, and they have broad industry coverage. Their revenue is
strong and new references are readily available.”
Report co-authors and Senior Research Directors, Jim Davies and Simon
Harrison wrote, “The requirement to have a robust underpinning WFO
platform that can drive operational performance does not go away.
Gartner therefore assessed each solution’s ability to optimally
forecast, schedule, evaluate and train agents within an omnichannel
customer engagement center.”
“We are pleased to have our commitment to WEM leadership acknowledged
for 11 consecutive versions of this report,” says Verint’s President,
Elan Moriah. “We believe Gartner’s recognition of our market strengths
validates what we hear from customers and the market at-large. In fact,
our unified and automated approach to employee engagement continues to
gain traction with our customers.”
As The Customer Engagement Company, Verint helps organizations simplify,
modernize and automate the way they engage customers through their
contact center, branch, back-office and marketing departments, as well
as how they empower and engage employees to serve them effectively
across assisted and self-service channels. Backed by the latest
artificial intelligence and advanced analytics technologies, its broad
portfolio of cloud and hybrid solutions deliver greater automation and
shared intelligence to drive workforce engagement, customer loyalty and
“Gartner recommends that WEM solutions be considered strategically
within Customer Engagement Centers (CECs), as they not only help improve
operational performance but also elevate employee engagement,” add
report co-authors and Senior Research Directors Harrison and Davies.
“Key market and societal shifts require a repositioning of how
organizations manage employee engagement within their contact centers.”
Learn more at www.verint.com/engagement.
*Source: Gartner, Inc. Magic Quadrant for Workforce
Engagement Management by Jim Davies and Simon Harrison, February 13,
2019. (This report was formerly titled the Magic Quadrant for
Customer Engagement Center Workforce Optimization and the Magic
Quadrant for Contact Center Workforce Optimization.)
Gartner does not endorse any vendor, product or service depicted in
its research publications, and does not advise technology users to
select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, express or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, over 10,000 organizations in more than 180 countries—including
over 85 percent of the Fortune 100—count on intelligence from Verint
solutions to make more informed, effective and timely decisions. Learn
more about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management’s expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly Report on
Form 10-Q for the quarter ended October 31, 2018, and other filings we
make with the SEC. The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
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