XIFIN Supports Diagnostic Provider Patient and Physician Engagement Objectives with New RCM and LIS Capabilities

New features include patient responsibility estimator and integrated,
automated prior authorization capabilities

SAN DIEGO–(BUSINESS WIRE)–XIFIN,
Inc
. today announced expanded patient and physician engagement
capabilities, building on its commitment to being a valuable partner to
diagnostic providers and delivering on the vision of optimizing the
efficiency of healthcare. The new capabilities include a patient
responsibility estimator, as well as a strategic partnership with Glidian
that integrates automated prior authorization capabilities with XIFIN’s
revenue cycle management and laboratory information system solutions, XIFIN
RPM
and XIFIN
LIS
.


Driven by higher co-pays, increased participation in high deductible
healthcare plans, and claim denials due to prior authorization
requirements not being followed, patient out-of-pocket expenses are at
an all-time high. Patients are now responsible for 30%
of healthcare revenue, and these added expenses are a significant driver
of patient dissatisfaction. The trend is driving increased consumerism
with patients demanding cost transparency and better access to their
diagnostic information. Laboratories and remote patient monitoring
companies have an opportunity to enhance patient engagement and
physician satisfaction by providing tools that offer insight into costs
and improve access to the diagnostic tests or health monitoring that
their physicians recommend.

“The way in which patients interact with the healthcare system continues
to evolve, and their expectations are growing. With our new
responsibility estimator, we are uniquely positioned to help diagnostic
providers improve their patient engagement and experience initiatives,”
said Lâle White, CEO, XIFIN. “In addition, our partnership with Glidian
builds on our commitment to also improve physician satisfaction by
streamlining prior authorization workflows to generate increased
efficiencies and reduced denials — ultimately enabling physicians to
provide more timely care to patients.”

Unlike current billing processes where patients frequently do not have
clear visibility into what is going to be expected of them financially,
the patient responsibility estimator within XIFIN RPM allows diagnostic
providers to give their patients a better understanding of their
out-of-pocket costs for ordered tests and provides a pre-payment option.
It is available through XIFIN’s multi-portal infrastructure that serves
patients, providers and clients.

Each year, $31 billion is spent on prior authorizations. According to a recent
survey
by the American Medical Association, nearly 90% of physicians
said prior authorization burdens have increased during the last five
years, and 28% said prior authorization delays have led to a serious
adverse event. With physicians completing on average 31 prior
authorizations each week and more than a third employing staff who work
exclusively on prior authorizations, it is clear that prior
authorizations are costly activities.

“XIFIN and Glidian have provided the ability to streamline the prior
authorization workflow for my team. Our verifiers are able to track
their prior authorizations in real time, cutting down the turnaround
time in providing decisions to our clients and patients,” said Irene
Jivani, Director of Strategic Partnerships at Baylor Genetics.
“Integration of the tool was simple, and minimal training was needed,
which makes this solution incredibly user-friendly.”

As increasingly complicated tests enter the market, diagnostic providers
need more efficient ways to secure prior authorizations, while also
getting reimbursed without delay. XIFIN enables diagnostic service
providers to further increase revenue by reducing prior authorization
related denials with Glidian’s automated prior authorization process,
and builds on the prior authorization workflow, logic and document
storage already available within XIFIN RPM. Knowing the workflow of
prior authorizations starts at the physician’s office, the Glidian
application works with XIFIN LIS so that physicians or diagnostic
providers can initiate the prior authorization process as early as
possible.

“Securing prior authorizations can be time-consuming due to disconnected
systems and manual processes–all of which can lead to delays in patient
care,” said Ashish Dua, CEO, Glidian. “By integrating our electronic
prior authorization submissions with XIFIN RPM and XIFIN LIS, we’re able
to help providers streamline their workflows, prevent denials and help
expedite decisions to make sure patients receive the important
diagnostic information they need.”

For more information on XIFIN’s patient and physician engagement
capabilities, please visit https://www.xifin.com/solutions/patient-and-physician-engagement-solutions
or attend
our webinar
on Thursday, March 14, at 2 PM Eastern / 11 AM Pacific
to learn about patient engagement and physician satisfaction strategies.

About Glidian

Glidian streamlines prior authorizations for healthcare providers by
offering an electronic platform to communicate with payors directly.
Their proprietary technology, developed in Silicon Valley, helps
healthcare providers reduce denials, save time, and receive decisions
sooner. To learn more, visit www.glidian.com
or contact [email protected].

About XIFIN, Inc.

XIFIN is a health information technology company that leverages
diagnostic information to improve the quality and economics of
healthcare. The company’s cloud-based platform facilitates connectivity
and workflow automation for accessing and sharing clinical and financial
diagnostic data, linking healthcare stakeholders in the delivery and
reimbursement of care. To learn more, visit www.XIFIN.com,
follow XIFIN on Twitter
and LinkedIn,
or subscribe to the XIFIN
blog
.

Contacts

XIFIN, Inc.
Julie Sculley, 617.986.5730
[email protected]

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