Wolters Kluwer’s ELM Solutions Wins Two Stevie Awards for Customer Service

Second consecutive Customer Service Department of the Year award for
the market leading enterprise legal management company

HOUSTON–(BUSINESS WIRE)–Wolters Kluwer’s ELM Solutions announced that it earned two Stevie®
Awards for Sales & Customer Service, a silver level award for Customer
Service Department of the Year – Computer Software and a silver level award
for Best Customer Feedback Strategy. The Stevie
Awards for Sales & Customer Service
 are the world’s top honors
for customer service, contact center, business development and sales
professionals. More than 2,700 nominations from organizations of all
sizes and in virtually every industry, in 45 nations, were evaluated in
this year’s competition.

Wolters Kluwer’s ELM Solutions, global provider of enterprise legal
management solutions and services for corporate legal and insurance
claims organizations, received high marks for improving on high touch,
proactive customer service while managing rapid growth of new clients.
Stevie Award judges also praised the company’s use of innovation to
translate customer feedback into process improvements across teams and
throughout the organization. This is the second year in a row that the
Stevie Awards has honored Wolters Kluwer’s ELM Solutions in the Customer
Service Department of the Year category. In 2018, the company also won a
Golden Bridge Gold Award for Customer Service Department of the Year, a
Golden Bridge Bronze Award for New Products and Services (Information
Technology Software) for the LegalVIEW® BillAnalyzer solution,
and a Best in Biz bronze award for Support Department of the Year.

“We are thrilled that the Stevie Awards has again recognized us among
best-in-class companies across all industries for our dedication to
providing our customers the best possible experience,” said Jonah
Paransky, Executive Vice President and General Manager for Wolters
Kluwer’s ELM Solutions. “We are focused on innovation that helps us
deepen customer intimacy and provide world-class business outcomes for
our clients. These awards
reflect our relentless attention to customer service, as exemplified by
our Customer
Value Lifecycle
, which ensures an exceptional customer experience
and maximum value at every phase of our customer engagements.”

Wolters Kluwer’s ELM Solutions is the market-leading provider of
enterprise legal spend and matter management and legal analytics
solutions. Corporate legal and insurance claims departments and their
law firms worldwide trust our flexible, multi-solution approach to help
ensure compliance, control costs and collaborate more effectively. This
includes Passport®,
the highest rated ELM solution in the 2017 Hyperion Marketview™ Legal
Market Intelligence Report; TyMetrix®
360°
, the industry’s leading SaaS-based e-billing and matter
management solution; and the LegalVIEW® portfolio
of legal analytics solutions based upon the industry’s largest and most
comprehensive legal spend database, with more than $128 billion in
invoices.

About Wolters Kluwer Governance, Risk & Compliance
Governance,
Risk & Compliance (GRC) is a division of Wolters
Kluwer
, which provides legal and banking professionals with
solutions to ensure compliance with ever-changing regulatory and legal
obligations, manage risk, increase efficiency, and produce better
business outcomes. GRC offers a portfolio of technology-enabled expert
services and solutions focused on legal entity compliance, legal
operations management, banking product compliance, and banking
regulatory compliance.

Wolters Kluwer (AEX: WKL) is a global leader in information services and
solutions for professionals in the health, tax and accounting, risk and
compliance, finance and legal sectors. Wolters Kluwer reported 2018
annual revenues of €4.3 billion. The company, headquartered in Alphen
aan den Rijn, the Netherlands, serves customers in over 180 countries,
maintains operations in over 40 countries and employs 19,000 people
worldwide.

Contacts

Erica Glass
Director, Global Corporate Communications – Legal
Solutions
Governance, Risk & Compliance
212-894-8825
[email protected]

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