NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award

NICE recognized for innovation in customer experience technology and
for dedication to quality while driving ROI

HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) announced today that its Enhanced
Strategic Planner
(ESP) solution has been presented with a 2019
CUSTOMER Product of the Year Award by the global, integrated media
company TMC. ESP is NICE’s cutting-edge offering for intelligent,
accurate long-term workforce planning that helps contact centers develop
better staffing strategies, manage outlays and improve customer service.

The 2019 CUSTOMER Product of the Year Award recognizes the unique
capabilities of NICE ESP that enable its corporate users to meet or
exceed the expectations of their customers. The award is presented to
vendors that are “advancing the call center, CRM and teleservices
industries one solution at a time.”

Powered by Artificial Intelligence (AI), NICE ESP is 6-10% more accurate
on average than traditional means of long-term forecasting. This is due
to its customized capacity planning recommendations based on a range of
variables, such as staff and channel needs, as well as specific business
parameters and historical data. In addition, ESP empowers contact center
managers to model scenarios predicting how anticipated or potential
staffing changes might impact the ability to meet performance goals.

NICE ESP is cloud-based and an integral part of NICE’s Workforce
Management (WFM) solution, ensuring continuous feature delivery, maximum
stability and infrastructure cost savings. Fully integrated with the
workforce management solution’s capabilities, ESP’s comprehensive
planning insights can be seamlessly and swiftly translated into actions
in the contact center.

“NICE Enhanced Strategic Planner (ESP) reflects our continued commitment
to innovate and introduce new paradigms in Workforce Management,” Barry
Cooper, President of the Enterprise Group, NICE
, said. “By
leveraging AI, contact centers can make planning decisions faster and
more precisely. This solution also allows quick adaptation to business
changes and drives long-term success. We are very pleased that NICE ESP
has been honored with the 2019 CUSTOMER Product of the Year Award.”

Rich Tehrani, CEO of TMC, said, “On behalf of both TMC and CUSTOMER
magazine, it is my pleasure to honor NICE with a 2019 CUSTOMER Product
of the Year Award. Its Enhanced Strategic Planner solution has proven
deserving of this elite status and I look forward to continued
innovation from NICE in 2019 and beyond.”

About NICE
NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

Contacts

Corporate Media Contact
Christopher Irwin-Dudek,
201-561-4442, [email protected]

Investors
Marty Cohen, +1 551 256 5354, [email protected],
ET
Yisca Erez +972 9 775 3798, [email protected],
CET

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