Avaya Identified as a Leader in Aragon Research Globe™ for Intelligent Contact Center

Avaya Leadership Based on Completeness of Strategy and Performance

SANTA CLARA, Calif.–(BUSINESS WIRE)–Avaya Holdings Corp. (NYSE: AVYA) today announced it has been recognized
as a Leader in the The Aragon Research Globe for Intelligent Contact
Center, 2019.

According to the report1, authored by Aragon Research lead
analyst Jim Lundy and associate analyst Samra Anees: Avaya has one of
the largest install bases of Contact Center deployments, offering
Private, Public and Hybrid Cloud and they have continued to push the
envelope. Its A.I.Connect ecosystem of partners enables customers to
integrate new capabilities with leading vendors in the speech technology
and AI-enabled customer engagement market.

“The race to innovate and deliver AI capabilities represents a shift in
the contact center market,” said Jim Lundy, CEO and Lead Analyst, Aragon
Research. “Providers who have successfully implemented AI into their
contact center solutions, such as Avaya, along with its complete contact
center platform, are providing users with a future path to seamless and
intelligent customer experiences.”

With Avaya IX Contact Center™, customers can infuse artificial
intelligence along with automation into voice, digital, mobility and
workforce engagement applications. It’s always seamless and
context-driven. Agents also need to stay in sync and keep pace with
customer expectations, and with a consolidated view of relevant
information, they can exceed expectations and reach great outcomes,
faster. As users gain a deeper understanding of customer needs, teams
become more efficient and effective.

“As the leader in contact center solutions, Avaya is delivering
artificial intelligence capabilities to this market in a way that
accelerates value for our global customers, whether increasing revenue
opportunities or improving productivity,” said Jim Chirico, President
and CEO, Avaya. “Being named a Leader in Intelligent Contact Center by
Aragon Research highlights our extensive AI capabilities and the
relevance and impact of the investments we continue to make in AI for
the contact center.”

The Aragon Research Globe is a market evaluation tool that graphically
depicts Aragon Research’s evaluation of a specific market and its
component vendors. Aragon Research examined the major providers in the
industry based on its three dimensions of analysis: strategy,
performance, and reach. “Leaders” are noted as having comprehensive
strategies that align with industry direction and market demand, and
perform effectively against those strategies.

1Aragon Research. “The Aragon Research Globe for Intelligent
Contact Center, 2019” May 2019.

Aragon Research Globe Disclaimer

Aragon Research does not endorse vendors, or their products or services
that are referenced in its research publications, and does not advise
users to select those vendors that are rated the highest. Aragon
Research publications consist of the opinions of Aragon Research and
Advisory Services organization and should not be construed as statements
of fact. Aragon Research provides its research publications and the
information contained in them “AS IS,” without warranty of any kind.

About Avaya

Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as “anticipate,” “believe,” “continue,”
“could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,”
“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
cash savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.

Source: Avaya Newsroom

Contacts

For media inquiries:
Alex Alias, Avaya
[email protected]

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