Netformx AssetXpert Empowers IT Solution Providers to Transform Customer Success

Solution simplifies IT asset and contract management

  • Enables enterprise end-customers to track and manage their MAC-D
    activities
  • Provides visibility to assets, SmartNet contracts, and future renewals
  • IT Solution Providers benefit from improved renewal rates through
    proactive, streamlined asset and contract management across the sales
    lifecycle

SAN DIEGO–(BUSINESS WIRE)–#CCWEstimate–Today at Cisco Live, Cisco’s annual IT and communications conference, Netformx®
announced the newest addition to its suite of applications, Netformx
AssetXpert
. AssetXpert enables IT Solution Providers to improve
their customer advocacy and success by simplifying customer asset
tracking, renewals management, and oversight of contract change
requests. Netformx solutions focus on automating and optimizing the
pre-sales, post-sales, and asset management processes for IT solution
providers, vendors, and distributors.

IT solution providers are on a journey to transform their businesses and
meet their enterprise customers’ desire for more self-service
capabilities. IT solution providers that automate interactions with
their end-customers see higher retention rates, improved customer
experience, and greater loyalty. The ability for solution providers to
instantly open portals for end-customers to view and manage their
service contracts is a game changer that improves both partner and
end-customer productivity.

Management of customer IT assets and contracts can be challenging and
time-consuming. Assets are often spread across multiple sites, networks,
and geographies; and associated Cisco SmartNet® asset support contracts
expire at different times throughout the year. Additionally, assets are
often moved without updating the asset’s location, resulting in
inaccurate asset information. Ensuring contract coverage and timely and
accurate renewals is a daunting task for sales and renewals teams.

Designed with the goal of empowering solution providers and their
customers, Netformx AssetXpert provides a single, unified
customer-centric view of assets and contracts as well as business
intelligence on coverage and expiration dates. Partners can create
customer-specific views for their sales team and also offer these
portals to their customers.

Key Facts

  • By applying automation, optimization, and analytics, Netformx
    streamlines the sales and renewals processes for IT solution providers.
  • Netformx enables accurate creation of differentiated, winning designs
    and proposals, while maximizing benefits from promotions and
    incentives.
  • The Netformx application suite serves as a CPQ-for-IT that offers a
    simpler way to configure, design, and sell complex multi-vendor
    solutions, enabling solution providers to reduce time-to-quote 80% and
    reduce implementation error rates by 99%.
  • Channel partners leveraging Netformx solutions report profitability
    increases of over 1% and in some cases over 5%.
  • Over 2,000 customers in more than 120 countries benefit from Netformx’
    award-winning, innovative solutions that simplify IT sales complexity
    and increase seller profitability.

Supporting Quote

“By consolidating SmartNet contract information using Netformx
AssetXpert, solution providers can have at-a-glance access to data on
their customer’s renewal situation, enabling them to engage proactively
with their customers to ensure timely renewals. Doing that before
contracts end and providing portal access to customers so they can see
their own status has benefited the customer relationship and Sales’ role
as a trusted advisor.”
Ittai Bareket, CEO at Netformx

Resources

About Netformx

Netformx helps IT solution providers, vendors, and distributors increase
revenues and create an improved buying experience for their customers.
The Netformx application suite serves as a CPQ-for-IT that offers a
simpler way to configure, design and sell complex multi-vendor solutions
with greater accuracy and speed. Our comprehensive KnowledgeBase™ and
analytics tools allow users to offer the most cost-effective solutions
and identify opportunities for up-sell and cross-sell. Solution
Providers selling Cisco can further optimize use of promotions,
discounts and rebates to grow profit margins. Netformx streamlines the
IT sales lifecycle from pre-sale to renewal with powerful business
intelligence, actionable insights, collaboration and automation,
resulting in better business outcomes.

Netformx has over 2,000 customers in more than 120 countries including
ALE, AT&T, Bell Canada, British Telecom, Cisco, Dimension Data, Insight,
Optus, and Telstra. Our comprehensive KnowledgeBase™ contains client and
vendor products, services, and program compliance data from vendors such
as Cisco, ALE, Check Point, Juniper, and Riverbed. www.Netformx.com,
Twitter
and LinkedIn.

All product and company names herein may be trademarks of their
registered owners.

Contacts

Netformx
Tina Morarity-Breunig
+1 408 423 6619
[email protected]

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