Socialbakers Announces Product Integration with Salesforce Sales Cloud and Service Cloud to Optimize Customer Care and Deliver Enhanced Customer Experiences

The integration streamlines operations of marketing and customer care
teams with a multi-channel integration of services, driving a unified
customer journey

NEW YORK–(BUSINESS WIRE)–Socialbakers,
the leading AI-powered social media marketing platform, today announced
a product integration with Salesforce, the global leader in CRM, to
improve how brands manage their social community and customer care
processes. The integration streamlines the handover of support issues,
so that audiences and customers benefit from a cohesive brand experience.

With this integration, businesses will now be able to deliver a unified,
cross – channel customer experience, aligning social community
engagement with tangible business outcomes. Businesses will be able to
reduce both response and resolution times and increase the cooperation
and effectiveness of marketing and customer care teams – key for
fostering a satisfied, loyal customer base.

“We are excited to enable businesses to bridge the gap between social
media marketing and customer care by integrating our product with the
Salesforce platform,“ said Yuval Ben-Itzhak, CEO, Socialbakers. “With
this integration, we are helping businesses increase their efficiency,
breaking down common silos that can exist across marketing, support and
sales technologies. Businesses will now be able to drive a smooth
customer journey and give customers an experience they will love.”

Salesforce and others are trademarks of Salesforce.com, Inc.

ABOUT SOCIALBAKERS

Socialbakers is the trusted social media management partner to thousands
of enterprise brands and SMBs. Leveraging the largest social media
data-set in the industry, Socialbakers’ social media marketing platform
helps brands large and small ensure their investment in social media is
delivering measurable business outcomes. With over 2,500 clients across
100 countries, Socialbakers is the leading social media management
platform. Socialbakers has been a Facebook Marketing Partner since 2011,
a Pinterest Marketing Partner since 2017 and a LinkedIn Marketing
Partner since 2017. Socialbakers was named in the 2018 Inc. 5000 list of
the fastest-growing private companies in Europe. For more information,
visit www.socialbakers.com.

Contacts

Claire Wilson
[email protected]

error: Content is protected !!