itsu cooks up a replacement service desk with ServiceNow and TeamUltra
ServiceNow's enterprise service management capabilities to drive greater self-service
February 13, 2018 --
DMN Newswire--2018-2-13-- TeamUltra - a Computacenter Company - today announced that Asian-inspired restaurant chain itsu, has selected ServiceNow for a service management centralisation project. The implementation, which will be completed with the support of ServiceNow Gold Services partner TeamUltra, is scheduled to be completed in Q1 2018. It will enable the food retailer to improve operational efficiency, enhance service delivery levels and improve management and control of the IT infrastructure, Facilities Management and Supply Chain for their UK stores. Founded in 1997, itsu has expanded to 73 shops serving light, nutritious and healthy dishes. An essential ingredient in the smooth running of its retail operations is the ability to deliver reliable services across a number of different business functions. Liam Gooch, Infrastructure Manager at itsu explains: "We wanted to replace three separate service desk applications with a single system of record covering IT, facilities and supply chain. Fostering a culture of self service will empower our talented team to focus on delivering ever higher standards of customer experience. With strong enterprise service management credentials, ServiceNow was the logical choice as it represents a future proof and market leading ITSM system with strong capabilities outside of the IT department. We selected implementation partner TeamUltra to lead the business transformation as it has a proven track record of delivering ServiceNow in similar dynamic retail environments."