UAB Health System Taps Medallia to Enhance Employee and Patient Experiences

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that University of Alabama at Birmingham Health System, a top academic medical center in the U.S. and leader in patient care, has selected Medallia to help enhance employee and patient experiences.

“To enhance the world-class care UAB Health System provides, we want to understand the thoughts and feedback of our patients and employees,” said Chris Brainard, senior. Director of Patient Experience and Engagement for the UAB Health System. “Our patients deserve the best care possible, and our employees deserve the very best working environment. Having a deep understanding of how we are doing in both of these areas will enable us to work toward delivering excellent patient outcomes and employee experiences.”

UAB Health System will leverage Medallia to capture powerful, rich patient and employee insights that will fuel future decisions to drive better experiences.

“UAB is recognized as a healthcare leader, and watching them put patients and employees at the center of everything they do to understand how this impacts well-being, is nothing short of amazing, and how all healthcare systems should work,” said Belinda Simmons, healthcare practice lead at Medallia.

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. www.medallia.com

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