For the 12th Time, Consumer Cellular Tops the J.D. Power Wireless Customer Care Study
Wireless carrier outperforms all other value mobile virtual network operators
SCOTTSDALE, Ariz.–(BUSINESS WIRE)–For the 12th consecutive time, Consumer Cellular has earned J.D. Power Awards for ranking #1 among Wireless Value Mobile Virtual Network Operators (MVNO’s) in both the J.D. Power Wireless Customer Care and Purchase Experience Studies. In the 2022 U.S. Wireless Customer Care Study—Volume 1. Consumer Cellular outscored all other value mobile virtual network operators evaluated, receiving the highest overall Customer Care segment index score, 855, which is 31 points above the second place provider.
“We are thrilled that once again, our customers have ranked us #1 on the prestigious J.D. Power ranking,” said Ed Evans, CEO of Consumer Cellular. “When you combine our company’s commitment to providing excellent service with a hardworking team, you have a winning combination for customer care and we see this J.D. Power distinction as even further validation of that effort.”
The J.D. Power 2022 U.S. Wireless Customer Care Study—Volume 1 reflects the experiences of current customers who contacted their carrier’s customer care department within the past three months. The study was fielded from July through December 2021.
“We pride ourselves on being able to deliver a trusted quality service and this award is a direct result of our team’s success,” continued Evans. “We hope we can continue to be a wireless carrier our customers can count on everyday, when they need us the most.”
For more information on Consumer Cellular, please visit ConsumerCellular.com or call (888) 345-5509.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
About Consumer Cellular
Consumer Cellular is a top-rated wireless carrier that provides no-contract cell phones and service plans primarily to those 50+. The company has been an approved AARP Provider for over 13 years and offers AARP members special discounts on service. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with 2300 employees. Scottsdale, AZ.-based company utilizes the nation’s largest voice and data networks, which covers 99 percent of the U.S. population. Consumer Cellular’s wireless phones and plans are sold nationwide at leading retailers such as Target, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. The company has been ranked on the Inc. 5000 list for 12 years in a row. For J.D. Power 2021 Wireless Customer Care Study Value Mobile Virtual Network Operator award information, visit jdpower.com/awards. For cellphone tutorials, features, applications and company news, connect with Consumer Cellular on Facebook, Twitter and YouTube.
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