KLM Royal Dutch Airlines Optimizes Airline Operations with Gurobi

With support from Gurobi’s solver, KLM’s optimization tool makes it easy to create long-term crew plans and quickly adapt to unexpected changes.

BEAVERTON, Ore.–(BUSINESS WIRE)–#DecisionIntelligenceGurobi Optimization, LLC, the leader in decision intelligence technology, today announced that its solver helps power CrewVision, the innovative tool developed by KLM Royal Dutch Airlines (KLM) in partnership with Boston Consulting Group (BCG) to facilitate long-term crew planning for airlines.

CrewVision makes it easy to create optimal five-year crew plans while accounting for critical factors, such as changes in industry regulations, fleets, hiring needs, and training requirements—a significant improvement from their previous outlook of nine months. With support from Gurobi’s solver, these five-year plans can now be generated within several hours, as opposed to an entire week. This allows KLM to spend more time strategizing around their long-term vision.

Prior to developing CrewVision, KLM used a legacy system to run analyses, with data spread across multiple sources. A total cycle took a week to process overall. With CrewVision, this is reduced to several hours.

“The nice thing about Gurobi is that we can easily experiment with different parameters and thresholds. We can do a lot of different runs to see what is still acceptable. So even though we have expanded the problem a lot, we can still go in and quickly get results that are quite good,” shares Tim Lamballais Tessensohn, Data Scientist at KLM.

This has dramatically increased the speed of their decision-making process, while allowing them to run 20-30 planning scenarios per week. Before using Gurobi, they would typically run just one.

In addition to navigating pilot shortages, they’d next like to use CrewVision to tackle other challenges, including shortages of ground personnel, engineers, and maintenance technicians.

“I think we now have a more dynamic response to volatility in the market,” says Lucille Witmans, KLM’s Senior Account Manager for the partnership with BCG. “We can now plan for a range of scenarios, instead of balancing for a single scenario.”

“Gurobi is proud to empower KLM with the tools to not only envision but also execute a more dynamic, responsive approach to airline operations. This success story is a testament to the power of decision intelligence technology in revolutionizing how airlines operate and plan for the future,” said Duke Perrucci, CEO of Gurobi Optimization.

To learn more about how Gurobi helps KLM create optimal, long-term crew plans in just a few hours, visit the case study page.

About the KLM-BCG Partnership

KLM Royal Dutch Airlines (KLM) and Boston Consulting Group (BCG) combine the best expertise in airline operations management to provide a best-in-class solution for business transformation and offer front-line operations teams AI-based solutions that provide full transparency—in real time—about the impact of every business decision. To learn more, visit www.airlineoperations.ai.

About Gurobi Optimization

With Gurobi’s decision intelligence technology, customers can make optimal business decisions in seconds. From workforce scheduling and portfolio optimization to supply chain design and everything in between, Gurobi identifies the optimal solution, out of trillions of possibilities.

As the leader in decision intelligence, Gurobi delivers easy-to-integrate, full-featured software and best-in-class support, with an industry-leading 98% customer satisfaction rating.

Founded in 2008, Gurobi has operations across the Americas, Europe, and Asia. Over 2,500 global customers across 40+ industries run on Gurobi, including SAP, Air France, and the National Football League, as well as over 80% of the world’s leading enterprises. For more information, please visit https://www.gurobi.com/ or call +1 713 871 9341.


Nell-Marie Colman

(540) 952 9719

Gurobi Optimization


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