Kore.ai Unveils New XO Platform V11.0 to Accelerate AI-Automated Business Interactions

The latest platform upgrades help elevate effectiveness and results while reducing costs 

ORLANDO, Fla., April 17, 2024 — Kore.ai, a leader in enterprise conversational and generative AI platform technology, today announced the release of the Kore.ai Experience Optimization (XO) Platform Version 11.0. The release provides capabilities that help drive AI-driven business interactions across a wide range of use cases including customer, agent and search experiences.

The latest enhancements in the XO V11.0 help businesses put AI to work 10X faster. It provides enterprises with advanced AI automation capabilities, enabling them to generate optimal conversational experiences that suit their needs.  

“Coming off the heels of a successful $150 million round, this next wave of innovation reinforces how Kore.ai is leading the way with generative AI,” said Kore.ai founder and CEO Raj Koneru. “We have reimagined what it takes for our platform users to bring new AI-automated solutions to market faster and deliver value with speed, accuracy and cost. XO V11.0 will take the complexities and time out of building and managing AI and focus on putting it to work to drive value at scale.”

According to Gartner, Generative AI will be embedded in 75% of CAI offerings by 2026, up from 5% in 2023, allowing opportunities for businesses to more easily deploy increasingly complex, multifunctional applications. 

Kore.ai brings several industry-first capabilities through this release: 

• Unified Experience: Access a single interface across all Kore.ai integrated products, including Automation AI, Contact Center AI, Search AI, and Agent AI using an easy-to-use app switcher.
• Multi-LLM Generative AI: Orchestrate using multiple LLM models that best fit the use case and the scenario for a more human-like generative AI experience, including Kore.ai’s XO GPT, all protected by guardrails for enhanced security and performance.
• XO GPT Models: This set of models enables more human-like conversations through paraphrasing, summarization, and understanding true user intents. Leverage lighter, faster, and less expensive models fine-tuned for customer experience conversational use cases.
• Advanced Retrieval Augmented Generation (RAG): Provide relevant content discovery using your company assets. Enable custom extraction strategies, enhanced data management, and tailored chunking options. Create prompts and business rules specific to use cases.
• Outbound Campaigns: Automate proactive voice outreach to customers using an agentless dialer for messages, collections, and reminders.
• Agent Assistance: Provide human agents with real-time coaching through guided instructions and playbooks.

Enterprises around the globe can now put AI to work with access to a full suite of capabilities across Automation AI, Contact Center AI and Search AI to deliver end-to-end automation that drive business value. 

Kore.ai recently hosted its global customer conference, Kore.ai Konversations 2024, bringing together over 200 leading companies to discuss the landscape of AI. At the event, the company showcased product updates, its innovation roadmap, and proprietary industry research.

To learn more about Kore.ai’s XO V11.0, please visit: https://kore.ai/platform/

About Kore.aiKore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategies. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.