Zoho Touts 15 Million Users on Its Enterprise Collaboration Platform, Sees Surge in Businesses Moving Away From Siloed Tools

Zoho Workplace, a platform that boasts nine integrated collaboration, communication and productivity applications, experiences unprecedented adoption from customers replacing Slack, Zoom, Microsoft Teams and G Suite

AUSTIN, Texas–(BUSINESS WIRE)–#Zoho—Zoho Corporation, a global technology company offering the most comprehensive suite of business software applications in the industry, today shared the latest adoption numbers on Zoho Workplace, its enterprise collaboration platform. In the last quarter, Zoho Workplace has seen a dramatic increase in adoption and now supports 15 million users globally. The company explained this unprecedented growth as a consequence of the pandemic as well as high demand from business users seeking better business application integration. More than 25 percent of new Zoho Workplace customers have made the decision to switch over from G Suite and Microsoft.

Business users are increasingly seeking a convergence of collaboration, productivity, business, and communications tools as indicated by a recent study by Beagle Research. According to the study, 67.2 percent of respondents across North America felt that their work is chaotic due to non-integrated systems. Zoho Workplace uniquely fills this gap as competitors such as Zoom, Dropbox, and Slack fail to provide a seamless experience from start to finish. In addition, platform-centric competitors such as Microsoft and Google do not easily support contextual work environments where collaboration needs to happen within business applications.

“Collaboration apps too often don’t collaborate. Today, you use one vendor for chat, another for email, one more for meeting, another for managing documents and office suite etc. Each vendor sells its own nicely branded silo. This approach to collaboration is deeply flawed,” said Raju Vegesna, Chief Evangelist, Zoho Corporation. “Just like collaboration happens in the context of a business, collaboration tools should show up in the context of business apps. You simply cannot separate the two which is why we started building Zoho apps 15 years ago with this philosophy. Customers are rightly questioning the counter-productive nature of siloed collaboration tools that are being duck-taped at the top.”

Zoho Workplace provides a unified platform including email, chat, audio and video conferencing, shared file storage, and online office suite that enhance the productivity of employees, anywhere. It is an online workspace that allows users to intuitively and securely work together, meet, collaborate and accomplish goals in a contextual setting. The platform includes:

Zoho Mail: Custom domain-based, secure business email with Calendar, Tasks, Notes and Bookmarks.

Zoho Cliq: Secure instant messaging with audio and video call capabilities. Zoho Cliq has seen a 225 percent increase in messages sent and 1200 percent increase in calls made per day since March.

Zoho Meeting: Online meeting and conferencing application. Zoho Meeting has seen a 772 percent increase in meeting sessions since March.

Zoho ShowTime: Online training and virtual classroom solution. Usage has increased 1100 percent since March.

Zoho Connect: Intranet for organization and organization specific social-media platform for employees.

Zoho Office Suite: Online office suite with enhanced co-creating, reviewing and collaboration features. Suite includes Zoho Writer, Zoho Sheet, and Zoho Show.

Zoho WorkDrive: Cloud storage for the entire organization with ability to share files securely. Usage has increased 300 percent since March.

Zoho Workplace enables single sign-on across these applications where work streams follow users as they move from screen to screen. This convergence of business, communication, productivity, and collaboration applications allows users to effectively work in context within teams, across their organization or with external stakeholders. Zia and Zia Search boost user productivity as AI and search work across all 9 apps on the platform. Instead of having to extract data across multiple solutions, users can complete projects, from start to finish, all on Zoho. IIFL, Worldwide Golf Shop, Equitas Bank, India Cements, and Don Franklin Auto have chosen Zoho Workplace instead of other solutions because they require tight integration across their enterprise collaboration and business applications.

Zoho Privacy Pledge

Zoho Workplace also ensures a level of confidentiality that no other vendors in this space can guarantee. Zoho does not allow any third-party trackers to monitor usage behavior and never sells any data to ad-based companies. Because Zoho owns, and has built its entire technology stack, the company is able to offer the most secure experience to its 50 million users without any compromise on data privacy. Zoho Workplace users have the assurance that their data is confidential and protected, and only users themselves maintain ownership of that data.

“Zoho Workplace has an entire ecosystem that is required by any company. It simplifies things if you have one vendor delivering a gamut of high quality products. Also, the applications are fully integrated and much easier to adopt in a wide range of business cases,” said Neelay Shah, Group CRM Head, IIFL and 5Paisa. “Previously, we were dealing with too many vendors providing different solutions. Integrating with such systems, especially when data size and security is important, was very complex, and vendor management was becoming a time-consuming affair.”

About Zoho

With 45+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho Corporation is one of the world’s most prolific software companies.

Zoho is privately held and profitable with more than 8,000 employees. Zoho is headquartered in Austin, Texas with international headquarters in Chennai, India. Additional offices are in the United States, India, Japan, China, Singapore, Mexico, Australia, the Netherlands, and the United Arab Emirates.

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. More than 50 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses, including Zoho itself. For more information, please visit www.zoho.com.