NICE Enlighten AI Receives 2022 CUSTOMER Magazine Innovation Award For Setting the Standard in Customer Experience
Enlighten AI for CSAT is honored for improving customer service technology through all channels HOBOKEN,…
CRM
ZoomInfo Sets Company Record with 29 Top Product Ratings on G2 Winter Grids
Industry Grids Use Customer Satisfaction and Market Presence to Evaluate Software Products VANCOUVER, Wash.–(BUSINESS WIRE)–ZoomInfo…
Dialpad Commits $50M in AI R&D to Fuel Business Insights and Launch Dialpad Ai Labs
Investment over the next five years will transform employee, agent, and customer experiences Dialpad Ai…
Patients Will Rule Healthcare in Q1 and Beyond as Preference for Virtual Visits, Retail Care Grows, Says New Market Report From Point Consulting
NASHVILLE, Tenn.–(BUSINESS WIRE)–Pivot Point Consulting, a Vaco Company, and 2022 #2 Best in KLAS: Overall…
Clari Customer Base Rapidly Expands Following Key Acquisitions
More than 300 customers added since Wingman acquisition, growing Clari customer base to more than…
Phenom High-Volume Hiring Named ‘Best Advance in AI for Business Impact’
Healthcare, Hospitality, Retail, Manufacturing and Transportation Industries Turn to High-Volume Hiring Solutions to Solve Critical…
Copper Appoints Carrie Shaw as Chief Executive Officer
Dennis Fois to Serve as Executive Chairman SAN FRANCISCO–(BUSINESS WIRE)–Copper, the leading customer growth platform…
Vestigo Ventures Invests in SaaSWorks to Equip Finance Teams with a Continuous, Single Source of Revenue Truth
More than just software, SaaSWorks empowers finance teams with the elusive, cost-effective solution to enable…
IntelePeer Wins Bronze in 12th annual Best in Biz Awards
SAN MATEO, Calif.–(BUSINESS WIRE)–IntelePeer, a leading Communications Platform as a Service (CPaaS) and Communications Automation…
SugarCRM Named Hot Company to Watch in 2023 by Nucleus Research
SAN FRANCISCO–(BUSINESS WIRE)–SugarCRM, provider of the award-winning AI-driven CRM platform, today announced Nucleus Research, a…
Officeworks Leverages Rimini Connect™ for Browsers to Maintain Business-Critical Customer Support and Avoid Costly, Disruptive SAP Software Upgrade
Following the retirement of the IE11 browser, Officeworks maintained smooth and continuous functionality of critical…
CyberPower PFC Sinewave Rackmount UPS System Named a Finalist in the 2022 CRN® Tech Innovator Awards
SHAKOPEE, Minn.–(BUSINESS WIRE)–#2022TechInnovator—Cyber Power Systems (USA), Inc., a leader in power protection and management products,…
NICE Launches Enlighten AutoSummary, Empowering Agents To Deliver Seamless CX
NICE Enlighten AutoSummary delivers smart, automated agent interactions summaries using AI to automatically identify key…
Mondo Unveils New In-Demand Technology Roles
NEW YORK–(BUSINESS WIRE)–Mondo, An Addison Group company, and the largest national staffing agency specializing exclusively…
insightsoftware Takes Jet Analytics to the Cloud
Adopting a new SaaS model, Jet Analytics Cloud is delivered via Microsoft Azure to provide…
Redtail Technology Updates Imaging, an Enhanced Electronic Document Storage Solution
Featuring a redesigned user interface, Redtail Imaging offers an organized and compliant way to go…
BrightHire and SmartRecruiters Announce Interview Intelligence Partnership
NEW YORK–(BUSINESS WIRE)–BrightHire, the leading interview intelligence platform for improving the quality of hiring, announced…
Konect.ai Announces Data Integration With Cox Automotive’s VinSolutions, Benefiting Dealer Customers
HOUSTON–(BUSINESS WIRE)–Konect.ai, a lead management AI that helps dealers acquire, engage, and convert customers, announces…
Peach Finance Joins Mastercard Engage Partner Network to Help Lenders Develop Installments Solutions
OAKLAND, Calif.–(BUSINESS WIRE)–#lending–Peach Finance, the leading modern loan management and servicing technology platform, today announced…
Catchlight Brings Growth Insights to Wealthbox
New integration adds AI-driven lead scores and insights to Wealthbox’s CRM, helping to prioritize advisors’…