How Real-Time AI Builds Trust in Customer Conversations at Scale
By Stefan Dunigan The Gist A soft ping. A subtle alert. In the next instant,…
Customer Experience
The Future of CX Outsourcing: Navigating the Shift Toward AI-Driven Strategies
By Craig Crisler, CEO of SupportNinja As customer experience (CX) leaders face increasing pressure to…
How Businesses Can Get AI On Their Side To Improve Customer Trust
By Nitin Seth, Founder and CEO at Conversive The promise of AI has made businesses…
The Future of Payment Acceptance
How Digital Payments Are Changing The Consumer-Merchant Relationship By Mark Dillon, Solutions Marketing Director, Ingenico…
HubSpot Unveils HubSpot AI And New Sales Hub At INBOUND 2023
The way we buy and sell is changing. From an unpredictable economy to the AI…
Key Strategies to Establish a Customer-Centric Supply Chain
By Geoff Coltman, Vice Presidnt of Catena Solutions In today’s digital environment, companies can no…
Lessons In Leadership — A Cosmic Collaboration
Neil Curtis, DVP Sales, Marketing, and Service, Zygo Corporation Inside the International Space Station (ISS)…
New Research From Utimaco Uncovers Vast Regional Disparities In Consumer Trust In Digital Security
Aachen, Germany, 5 July 2023 – Utimaco, a leading global provider of IT security solutions…
Technology as a Driver in CX Transformation and Business Growth
By Brett Sharp, Sr. Director of Customer Experience, Synoptek Customer Experience (CX) strategy is critical…