Astute Honored as Bronze Stevie® Award Winner in 2020 American Business Awards®

Astute awarded Most Innovative Tech Company for its leading-edge consumer engagement solutions.

COLUMBUS, Ohio–(BUSINESS WIRE)–#channels–Astute was named a Bronze Stevie® Award winner for Most Innovative Tech Company in The 18th Annual American Business Awards® today. The award was given for Astute’s visionary and highly progressive customer experience solution set. The intelligent software leverages AI, RPA and Machine Learning to allow enterprises to delight their consumers across all channels while capturing invaluable first-hand data.

Astute’s software powers millions of customer interactions every day for leading consumer brands. Judges particularly lauded Astute’s customer engagement technology platform for being incredibly flexible, and allowing customers across a wide variety of industries to configure the software to meet their requirements without the need for costly customizations. One judge also commented: Astute’s blend of leading-edge technologies provides the insight brands need to drive loyalty throughout the customer journey, and eliminates friction during every customer interaction.

More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted this year in a wide range of categories. Astute won the Bronze award in the Most Innovative Tech Company category for companies up to 2,500 employees. Other companies recognized in this year’s American Business awards included Comcast Business and Intuit. More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

“We are honored to have been selected as a Stevie® Award winner for three years running, and humbled to be in the company of so many other great brands,” said Alex George, President and CTO of Astute. “We are extremely grateful to our customers, who partner with us to stay on the leading edge of innovation in the market.”

“Despite the toughest business conditions in memory, American organizations continue to demonstrate their commitment to innovation, creativity, and bottom-line results,” said Stevie Awards president Maggie Gallagher. “This year’s Stevie-winning nominations are full of inspiring stories of persistence, ingenuity, resourcefulness, and compassion. We celebrate all of their stories and look forward to showcasing them during our virtual awards ceremony on August 5.”

The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.

Details about The American Business Awards and the list of 2020 Stevie winners are available at

About Astute

Astute’s customer engagement software powers smarter CX and delivers invaluable first-party customer data for the world’s most innovative brands. The Astute suite makes it easy for companies to engage and delight individual customers across all channels, while gathering first-hand insight to improve the experience for everyone. Astute blends AI-driven customer self-service, best-of-breed agent desktop, and powerful customer analytics to drive efficiency, loyalty, and brand protection for consumer brands all over the world. Learn more at

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

Sponsors of The 2020 American Business Awards include John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.



Audrey Ronis-Tobin, 877-769-3750

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