Accenture Acquires Organize Cloud Labs, Latin America’s First ServiceNow Elite Partner Company

Acquisition boosts Accenture’s cloud experience for optimized IT management and digital transformation acceleration

SÃO PAULO–(BUSINESS WIRE)–Accenture (NYSE: ACN) has acquired Organize Cloud Labs, a Brazil-based company operating as ServiceNow’s first Elite partner in Latin America. The acquisition strengthens Accenture’s already vast information technology (IT) capabilities and deep industry experience in cloud strategy, migration, implementation and management.

The acquisition will help large enterprises access more local expertise to innovate and transform existing processes and infrastructure, and be better equipped to respond to end-user needs as part of their digital transformation. Organize Cloud Labs holds one of the highest number of certifications in the ServiceNow platform in the region and joins Accenture’s global ServiceNow practice.

“The combination of Accenture’s global ServiceNow experience and the local skills acquired through Organize Cloud Labs will strengthen our ability to help local clients ensure business resilience,” said Paulo Ossamu, who leads Accenture Technology in Latin America. “The acquisition will enhance our position as a leader in ServiceNow capabilities steeped in strategy, business and industry knowledge and, most importantly, strong cloud talent.”

The ServiceNow platform helps organizations manage digital workflows to drive business growth and resilience with dynamic and simplified processes — enabling them to accelerate their digital transformations and enhance their employees’ and customers’ experience with IT-related tasks across all areas of the company.

With the acquisition, Accenture expands its regional portfolio of user experience consultancy services and ServiceNow solutions and services, including proof of concept, design and implementation, and assistance planning — providing a complete and personalized service offering.

The acquisition will also enable Accenture to expand its training and customized workshops for local clients to increase their knowledge and use of the ServiceNow platform.

“It has been an incredible and satisfying journey to help improve the lives of so many people,” said Leandro Torres, founder of Organize Cloud Labs, who will lead Accenture Technology’s ServiceNow practice in Latin America. “We’re proud that our team has grown and expanded our knowledge of the ServiceNow platform in the Brazilian market, helping companies of all segments and sizes increase their competitiveness and delight their customers and employees. Now, as part of Accenture, we’re excited to bring more opportunities to our people and enhanced capabilities to our clients.”

Founded in 2014, Organize Cloud Labs has worked on more than 50 projects implemented with a customer satisfaction rating of 9.6 out of 10, according to ServiceNow’s rating system.

“Beyond operating as implementation partners, Accenture also uses ServiceNow as its primary platform for enabling cross enterprise functions, such as human resources and IT services, for its 513,000 employees worldwide,” said Kátia Ortiz, CEO of ServiceNow in Brazil. “Together, we can capture the learnings of Accenture’s own transformation for our mutual clients in Brazil and Latin America.”

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Forward-Looking Statements

Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “positioned,” “outlook” and similar expressions are used to identify these forward-looking statements. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those expressed or implied. For a discussion of risks and actions taken in response to the coronavirus (COVID-19) pandemic, see “Our results of operations have been significantly adversely affected and could in the future be materially adversely impacted by the COVID-19 pandemic” under Item 1A, “Risk Factors” in Accenture plc’s Quarterly Report on Form 10-Q for the quarterly period ended May 31, 2020. Many of the following risks, uncertainties and other factors identified below are, and will be, amplified by the COVID-19 pandemic. These risks include, without limitation, risks that: the transaction might not achieve the anticipated benefits for Accenture; Accenture’s results of operations have been significantly adversely affected and could in the future be materially adversely impacted by the COVID-19 pandemic; Accenture’s results of operations could be adversely affected by volatile, negative or uncertain economic and political conditions and the effects of these conditions on the company’s clients’ businesses and levels of business activity; Accenture’s business depends on generating and maintaining ongoing, profitable client demand for the company’s services and solutions including through the adaptation and expansion of its services and solutions in response to ongoing changes in technology and offerings, and a significant reduction in such demand or an inability to respond to the evolving technological environment could materially affect the company’s results of operations; if Accenture is unable to keep its supply of skills and resources in balance with client demand around the world and attract and retain professionals with strong leadership skills, the company’s business, the utilization rate of the company’s professionals and the company’s results of operations may be materially adversely affected; Accenture could face legal, reputational and financial risks if the company fails to protect client and/or company data from security breaches or cyberattacks; the markets in which Accenture operates are highly competitive, and Accenture might not be able to compete effectively; changes in Accenture’s level of taxes, as well as audits, investigations and tax proceedings, or changes in tax laws or in their interpretation or enforcement, could have a material adverse effect on the company’s effective tax rate, results of operations, cash flows and financial condition; Accenture’s profitability could materially suffer if the company is unable to obtain favorable pricing for its services and solutions, if the company is unable to remain competitive, if its cost-management strategies are unsuccessful or if it experiences delivery inefficiencies; Accenture’s results of operations could be materially adversely affected by fluctuations in foreign currency exchange rates; as a result of Accenture’s geographically diverse operations and its growth strategy to continue to expand in its key markets around the world, the company is more susceptible to certain risks; Accenture’s business could be materially adversely affected if the company incurs legal liability; Accenture’s work with government clients exposes the company to additional risks inherent in the government contracting environment; if Accenture is unable to manage the organizational challenges associated with its size, the company might be unable to achieve its business objectives; Accenture’s ability to attract and retain business and employees may depend on its reputation in the marketplace; if Accenture does not successfully manage and develop its relationships with key alliance partners or fails to anticipate and establish new alliances in new technologies, the company’s results of operations could be adversely affected; Accenture might not be successful at acquiring, investing in or integrating businesses, entering into joint ventures or divesting businesses; if Accenture is unable to protect or enforce its intellectual property rights or if Accenture’s services or solutions infringe upon the intellectual property rights of others or the company loses its ability to utilize the intellectual property of others, its business could be adversely affected; Accenture’s results of operations and share price could be adversely affected if it is unable to maintain effective internal controls; changes to accounting standards or in the estimates and assumptions Accenture makes in connection with the preparation of its consolidated financial statements could adversely affect its financial results; many of Accenture’s contracts include fees subject to the attainment of targets or specific service levels, which could increase the variability of the company’s revenues and impact its margins; Accenture might be unable to access additional capital on favorable terms or at all and if the company raises equity capital, it may dilute its shareholders’ ownership interest in the company; Accenture may be subject to criticism and negative publicity related to its incorporation in Ireland; as well as the risks, uncertainties and other factors discussed under the “Risk Factors” heading in Accenture plc’s most recent Annual Report on Form 10-K, Quarterly Report on Form 10-Q and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture’s expectations.

Contacts

Fernando de Moraes

Accenture Brazil

+55 11 51880974

fernando.de.m.silva@accenture.com

Beatriz Pacheco

burson cohn & wolfe for Accenture Brazil

+55 11 99959 8324

beatriz.pacheco@bcw-global.com

Mylissa Tsai

Accenture US

+1 917 452 9729

mylissa.tsai@accenture.com