After a Successful Public Offering, EasyVista Launches Their New 2025 Strategic Plan to Consolidate the ITSM and ESM Markets

NEW YORK–(BUSINESS WIRE)–#DigitalWorkplace–EasyVista, a global provider of intelligent automation solutions for IT Service Management (ITSM), Enterprise Service Management (ESM), and Customer Service Management (CSM), is pleased to announce the successful public offering led by EasyVista Holding, an entity controlled by major European investment firm Eurazeo PME, together with the founders of EasyVista, historical shareholders, and co-financial investors (Cathay Capital, Momentum Invest, and Isatis Capital).

Exiting the Stock Market to Support an Ambitious Growth Plan

Traded on the French stock market since 2005, EasyVista was delisted on January 13, 2021. In 10 years, shares increased by 2,800% and €130 million was raised for the development of the company. Since doubling revenue in the past 5 years, management decided to change their financial strategy and launch an ambitious plan to accelerate growth through 2025.

We can say that the company has had a great track record as a publicly traded company on the stock market,” said Sylvain Gauthier, CEO and co-founder of EasyVista. “Our 2020 strategic plan has come to an end and we are very pleased to continue to evolve the company with our new 2025 plan with new investors. The pandemic has had a big impact in accelerating the ESM and CSM markets, which are two major pillars of our strategy. Because of this growth, and to expand our CSM strategy, we have signed a partnership with Salesforce at the end of the year 2020.

With continued growth in mind, EasyVista’s founders have chosen to partner with well-known investors such as Eurazeo PME and Cathay Innovation.

Eurazeo is a leading global investment group, which manages €18.8 billion in diversified assets, including €13.3 billion on behalf of third parties with an investment portfolio of more than 430 companies. Listed on Euronext Paris (NYSE/Euronext), the company has 11 offices around the world.

Founded in 2015 and a subsidiary of Cathay Capital, Cathay Innovation is one of the leading players in the venture finance chain. Cathay Innovation manages €1.5 billion of investment funds and has 6 offices worldwide.

The European leader aims for a 2025 plan at 100 million euros

EasyVista, which has been named in the Gartner Magic Quadrant for ITSM tools for 9 years running, now aims to double its revenue during the next 5 years with strong profitability. An international company headquartered in France, the idea is also to strengthen its position and its leadership in geographical areas where the company is already present, such as the United States, where the company generates 25% of its current revenue.

The 2025 plan is based on a “make or buy” strategy, where we will continue our innovative and customer-centric approach using enhanced technology, such as AI capabilities, aligned with our mission of making Service Management easy. In order to complement the product range offered to EasyVista’s 1,500 customers worldwide, the group has planned investments in research and development as well as acquisitions and talent expansion.

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About EasyVista

EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500+ enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries. Learn more at


Erika Troconis-Rodell

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