Avaya Master Class at Collision 2021 Can Enable Businesses to Move at the Speed of Their Customers

“Fastest growing technology conference” will highlight Avaya OneCloud™ innovation

RALEIGH-DURHAM, N.C.–(BUSINESS WIRE)–Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing Collision 2021conference attendees with insights and expertise that will enable them to better understand the “everything customer,” and how they can tap into new cloud-based AI technology to compose their business value around every customer to make each one feel like their favorite.

Today’s everything customer wants to consume products and services on-demand, and delivering their expected experience has never been more critical for businesses. Recent Avaya research indicates that control has shifted from the business to the consumer, identifying that several bad experiences can cost businesses 60 percent of their customers, and 1 out of 5 consumers will walk away from a business after a single bad interaction. Almost 75 percent tell their friends and families about their business experiences and 1 out of 4 post reviews about bad business experiences – while half of consumers consult these reviews before dealing with a business.

Consumer experience expectations have surpassed the speed at which many businesses can innovate because they are trapped by monolithic applications which have become too complex to manage or change. Businesses must transition from “one size fits all” customer contact services to platforms that are designed to adapt and move at the speed of their customers.

At Collision 2021 on Wednesday, April 21st at 1:30pm ET, Avaya experts will demonstrate how progressive businesses are using new Avaya OneCloud technology to leverage the benefits of the API economy to employ pace-layered innovation. When combined with new AI capabilities, this enables the ability to compose experiences that customers want and even enable customers to “self-compose” their experiences – delivering these experiences in the moment – and even before they realize they want them.

“The reality is that in the future, traditional customer service will not suffice,” said Anthony Bartolo, Executive Vice President and Chief Product Officer, Avaya. “It’s no longer about just addressing all the communication channels – it’s about staging and orchestrating customer engagement that is memorable, personal and delivered both in-the-moment and over time. Going forward, businesses will be competing not just on service quality, but for each customer’s time and attention.”

Avaya OneCloud™ is an AI-powered experience platform that enables businesses to combine cloud-based building blocks to form packaged capabilities that enable applications to support an ‘always-on’ business posture to keep customers connected, orchestrate their journey, align business resources, and leverage interactions and data to better understand and create the right experiences for each customer. Avaya OneCloud uniquely enables a Total Experience focus – working across the customer experience (CX), employee experience (EX), user experience (UX) and multiexperience (MX).

Called “North America’s fastest growing technology conference” by Inc. magazine, Collision 2021conference runs April 20 to 22 and highlights topics touching industries globally, divided between key content themes: Business Development, Commerce, Marketing & Media, Developers & Data, Lifestyle, and Society.

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom


For Media Inquiries:

Alex Alias


error: Content is protected !!