Concerns for UK careers as nearly a third (29%) of employees don’t receive training to support their professional progress in a hybrid workplace

  • Adaptability, communication, leading through change and motivation rated as the most important skills for managers as offices start to re-open
  • Generational differences are uncovered between what employees view as important skills for their managers to have
  • Worryingly, nearly a third of British employees (29%) receive no professional training at all

LONDON, U.K., 21st April 2021Lane4, a leading UK management consultancy, today announces the findings of its nationwide survey which reveals how organisations need to better support their employees as some begin to return to their on-site workplaces, while others remain remote. The study of over 1,000 British workers, conducted by YouGov, has shown that there are serious gaps in the training offered, what skills employees need from their managers right now, and the skills that different generations expect their managers to display.

As the UK workforce shifts to a more hybrid way of working over the coming months with employees working at both on-site and off-site locations, there is work to be done to support employees. When asked if the training employees receive at work contributes to their professional progress in a hybrid working environment, almost half (47%) either didn’t receive training at all, or felt like the training they received wasn’t useful for hybrid working.

Adrian Moorhouse, Managing Director at Lane4 commented: ‘’We have been working remotely for just over a year now. Although it has created challenges for everyone to perform at their best, it has been felt most acutely by managers within organisations. Since the pandemic began, managers have had to take on a wider remit, from increased pastoral care to playing a greater role in fostering company culture. In many cases, managers have been asked to take on responsibilities that they may not have received support in developing the skills for. It’s therefore particularly worrying that so few people think the training they receive is useful for a hybrid working environment.”

As many workers across the UK have experienced fatigue caused by the pandemic, providing support to employees as the UK moves to more flexible working arrangements will be vital to ensure workforces stay productive. The research has shown that motivation, effective communication and consistent encouragement from managers are particularly vital:

  • In terms of skills needed in their current working situation, the majority of respondents highlighted communication as important (65%).
  • This is particularly true of younger workers; at least three out of four under 35s (78%) value communication as the most important skill a manager can have while working through the pandemic, while only a little over half of those aged 55 and above value the skill in their manager (51%).
  • Similarly, motivating employees has been valued higher among 67% of those aged 18 – 35 versus 46% of those aged 55 and above.

The research also uncovered how the younger generation potentially believe the move back to on-site workplaces will make life easier, as they viewed the skills in a hybrid workforce as of lower importance to them, whereas the older generations think there will be a slightly different set of skills required in their managers for hybrid working:

  • 18 – 35s generally valued all managerial skills less in a hybrid world, when compared to what they look for in their current working environment.
  • Over 55s are seeing hybrid team management and leading through change as the skills that are going to be more important for managers in the future.

“As the UK begins to shift from predominantly remote working to hybrid working, it’s important organisations react to this new context,” Moorhouse continued. “It’s fantastic to see offices and workplaces open up again, but we have to recognise the inherent challenges that this will bring, such as how to ensure fairness across the business with flexible working policies and how to continue to maintain an organisation’s culture. The skills highlighted in this research will be vital for managers to develop in order to overcome the challenges ahead and keep themselves and their teams happy, safe and productive.”

To find out more about how organisations can make hybrid working a success, download Lane4’s insight guide.


All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 1012 employee adults. Fieldwork was undertaken between 25th February – 3rd March 2021. The survey was carried out online. The figures have been weighted and are representative of all British business sizes.

Since 1995 Lane4 has existed to build winning organisations and make a difference to people’s working lives.

They develop skills and behaviours in managers, leaders, and teams to improve organisational performance.

Lane4 deliver global solutions across six areas of expertise – leadership and management development, high performing teams, performance coaching, wellbeing and resilience, adaptability, and transformation and culture change.

Recognised by industry award bodies including the Financial Times Leading Management Consultants and the Training Industry’s Top Leadership Training Companies, they have developed over 130,000 people in the last five years.

Lane4 take people beyond performance.

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Octopus Group for Lane4

Source: RealWire

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