Reflexis Systems Named a “Leader” in Nucleus Research’s 2021 WFM Technology Value Matrix

This marks the third consecutive year as a Leader for Reflexis, now part of Zebra Technologies

DEDHAM, Mass.–(BUSINESS WIRE)–Reflexis Systems (now part of Zebra Technologies), a leading provider of AI-powered workforce management and real-time execution solutions for multi-site businesses in retail, food service, hospitality and banking, has been recognized by Nucleus Research as a Leader in the 2021 WFM (Workforce Management) Technology Value Matrix. This is the third consecutive year Reflexis has placed in the Leader quadrant of this analyst report. A complimentary copy of the full report is available here.

“We positioned Reflexis Systems as a Leader in the 2021 WFM Technology Value Matrix for the third straight year due to the continued strength and agility of Reflexis ONE TM,” said Trevor White, Analyst at Nucleus Research. “Reflexis Workforce Scheduler and Employee Self-Service empower businesses across a wide range of industries to simplify store execution while streamlining labor and scheduling processes.”

Nucleus Research evaluated 17 WFM solutions and ranked them on their delivery of value to customers via both the functionality and usability of the software. Reflexis received accolades for its AI-powered Reflexis ONEplatform, which allows retailers, quick service restaurants, hotels and banks to optimize execution processes and labor expenditures.

“Reflexis Systems is honored Nucleus Research has again recognized us as a Leader in the 2021 WFM Technology Value Matrix,” said Suresh Menon, Senior Vice President and General Manager for Software Solutions, Zebra Technologies. “Reflexis ONEhelps businesses across a wide range of industries optimize labor budgeting, forecasting and scheduling via our AI-powered Workforce Scheduler, while Employee Self-Service increases employee productivity, engagement and retention.”


  • For the third consecutive year, Reflexis Systems has been recognized as a Leader in the Nucleus Research WFM Technology Value Matrix.
  • The Reflexis ONE cloud-based platform of real-time store operations, task management and workforce management solutions enables retailers to optimize labor investments while simplifying work for stores.
  • The recent acquisition of Reflexis Systems by Zebra Technologies expands the company’s software suite, empowering businesses to modernize operations and drive value by simplifying communications, enhancing task execution and aligning labor with demand via AI-powered forecasting.


Zebra (NASDAQ: ZBRA) empowers the front line in retail/ecommerce, manufacturing, transportation and logistics, healthcare, public sector and other industries to achieve a performance edge. With more than 10,000 partners across 100 countries, Zebra delivers industry-tailored, end-to-end solutions to enable every asset and worker to be visible, connected and fully optimized. The company’s market-leading solutions elevate the shopping experience, track and manage inventory as well as improve supply chain efficiency and patient care. In 2020, Zebra made Forbes Global 2000 list for the second consecutive year and was listed among Fast Company’s Best Companies for Innovators. For more information, visit or sign up for news alerts. Participate in Zebra’s Your Edge blog, follow the company on LinkedIn, Twitter and Facebook, and check out our Story Hub: Zebra Perspectives.


Reflexis Systems (now part of Zebra Technologies), is the leading provider of intelligent workforce management, execution and communication solutions for multi-site organizations in retail, food service, hospitality and banking. The Reflexis ONE™ intelligent work platform is used by our customers across the globe to simplify execution, improve communication and optimize labor decisions. Today, over 275 leaders in retail, food service, hospitality and banking are leveraging Reflexis ONE™ to achieve measurable improvements in customer engagement & employee productivity and retention. Reflexis Systems is headquartered in Dedham, Massachusetts and has offices in Atlanta, Columbus, London, Düsseldorf, and Pune (India), with additional sales presence across Europe and Latin America. For further information, please visit

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Nucleus Research is the recognized global leader in investigative ROI technology research. Using a case-based approach, we provide research streams and advisory services that allow vendors and end users to quantify and maximize the return from their technology investments. We deliver the numbers that drive better business decisions. For more information, visit or follow our latest updates on LinkedIn.


Media Contact:
Peter Czyryca

Zebra Technologies

+1 (781) 493-3400 x351

Industry Analyst Contact:
Kasia Fahmy

Zebra Technologies


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