Dialpad Named a Leader in Seven G2 Summer Reports

Customer reviews rank Dialpad among the leading contact center and unified communications solutions

SAN FRANCISCO–(BUSINESS WIRE)–Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced that it has been named a leader in seven categories within the G2 Summer Awards 2021. The honors are based on Dialpad’s high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website.

“We could not be more thrilled to be honored by G2, especially given these rankings are based solely on our customers’ feedback and reviews,” said Craig Walker, CEO and founder, Dialpad. “Everything we do is to help our customers, from small operations to massive enterprises, simplify business communications and drive innovation forward. To be recognized for that effort is an amazing feeling.”

“Rankings on G2 reports are based on data provided to us by real users,” said Michael Fauscette, chief research officer, G2. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”

In this quarter’s report, Dialpad was crowned as a Leader in the following categories:

  • AI Sales Assistant
  • Auto Dialer
  • Contact Center Operations
  • Outbound Call Tracking
  • UCaaS
  • VoIP

In addition to being a Leader in those categories, Dialpad was ranked #1 in the UCaaS category for both Best Usability and Most Implementable.

Learn more about what real users have to say about Dialpad Contact Center, Dialpad Meetings, Dialpad Sell and Dialpad Talk on G2.

Additional Resources

  • Learn why Dialpad is a Major Player in the IDC MarketScape: Worldwide UCaaS Service Providers for SMB and Enterprise 2021 Vendor Assessments
  • Check out this round-up of Dialpad’s highlights over the past year

About Dialpad

Dialpad is the leading cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. More than 73,000 of the world’s most innovative businesses, including Domo, Motorola Solutions, Netflix, Splunk, Stripe, T-Mobile, Twitter, Uber and WeWork use Dialpad to connect and collaborate. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Visit www.dialpad.com for more information and to request a demo.

About G2

G2, the world’s leading business solution review platform, leverages 1M+ user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than three million people visit G2’s site to gain unique insights.


Alexa Becker


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