Mason Demonstrates Significant Business Growth Fueled by the Bespoke Smart Device Revolution

Impressive Customer Expansion in Key Verticals, New Partnerships and Creation of Strategic Advisory Board Underscores the Power of Democratizing IoT Innovation

SEATTLE–(BUSINESS WIRE)–Mason, innovator of the only fully managed infrastructure for developing and delivering dedicated smart devices, today announced record business growth driven by its expansion across industries, new partnerships and a strategic advisory board to help advance its vision for the democratization of smart device development and delivery. Over the past year, Mason experienced a 167% increase in active recurring revenue, including a 62% expansion of existing customer ARR. Mason also grew its workforce by 50% and increased the number of women in leadership positions—growing from 20% in 2020 to 58% in 2021. In separate announcements today, Mason announced its vision for the Era of Democratized IoT Innovation, where smart device development and delivery is accessible to all, as well as the Mason A4100, the market’s first smartwatch designed for the enterprise that can be customized for dedicated use cases including patient monitoring, hospitality, fitness or employee safety.

Our strong customer growth with leading companies across key verticals is evidence of our commitment to democratizing the creation of smart devices—which can be very difficult,” said Jim Xiao, founder and president of Mason. “We strive to help innovators and companies deliver an experience that is optimized for dedicated use cases. This momentum is a testament to our product-market fit. Our customers are using Mason to deliver smart products as envisioned and to grow and scale their offering.”

Mason’s Fully Managed Infrastructure-as-a-Service for Developing and Delivering Connected Smart Devices Drives Customer Growth

Mason’s customer base increased by 83% YOY, including a 69% increase in customers in the first half of 2021. Mason also experienced a 79% increase in sales bookings YOY with a 68% increase in bookings in the first half of 2021 until now. Customers such as YPrime, Heal, Pascall and HealthSaaS in industries including remote patient monitoring, clinical outcome assessment, research universities, reform and rehabilitation, disaster preparedness and construction/construction monitoring rely on Mason to more easily and quickly build, deploy and scale connected smart products:

  • YPrime simplifies clinical trial management globally through technology. By combining their platform with Mason’s hardware, software and logistics, they are able to deliver and manage a complete solution for over 200 clinical trials to more than 50 countries using over 25,000 Mason devices.
  • Heal elevates product portfolio for remote patient monitoring. Heal offers primary care doctor house calls, telehealth video appointments and remote digital monitoring. With over 150,000 house calls delivered, it is a fast-emerging player within the healthcare industry. Heal leverages Mason to improve end-to-end control of its mobile infrastructure, so its doctors can stay focused on nurturing long-lasting relationships with their patients.

Mason Expands Partnerships to Bring Connected Smart Devices to the Enterprise

Mason is collaborating with Twilio, provider of the leading cloud communications platform, to deploy connected devices to its customers globally and deliver a seamless end-user experience. Additionally, with Twilio SIM management APIs, Mason can debug any issues quickly to deliver stronger reliability and uptime to its customers.

Mason Deepens Team Expertise with New Hires and a Committee of Top Industry Leaders

Mason, today, also announced its aggressive strategy for team expansion as the company prepares for another year of significant business growth as well as the creation of advisory boards to better meet customer demand.

To support the company’s sustainable growth and continued expansion, it is important for us to bring on leaders who can uphold and live by our values such as ‘be inclusive’ and ‘we are the stage crew,’” said Nancy Xiao, Mason CEO. “We are putting our people in positions to excel and actively recruiting new Masons with dynamic leadership skills and proven technology and business expertise to propel our business forward.”

Mason recently added Stephen Wang as Head of Infosec and Security and Aubrey Antovich as General Counsel.

  • Wang built both the enterprise IT and Information Security teams and programs at Carta from the ground up and served as chief of information technology at zTailors as well as director of IT and SaaS operations at TIBCO Loyalty Lab.
  • Antovich brings more than a decade of legal experience, having served as a trusted legal advisor at a number of consumer electronic and medical technology companies including Applied Sciences, Broadcom, Fitbit, Verb Surgical Inc. and Neudesic.

Rich Liu, chief operating officer of Lattice, joined the Mason Advisory Board alongside other industry thought leaders and investors. The Mason Advisory Board was created to support the company’s development agenda in target verticals, including healthcare, and helps inform Mason’s strategies around platform development, hiring and growth while the company disrupts the enterprise mobility, MDM and enterprise hardware space. As a Mason Advisory Board member, he will advise the company on its go-to-market strategies. Before joining Lattice, Liu served as chief revenue officer at TripActions and led mission-driven go-to-market teams at MuleSoft/Salesforce, Facebook and Fisher Investments.

Supporting Quotes

We’re really excited about Mason’s innovation around fully managed infrastructure because we’ve seen how it completely removes the bottleneck that’s preventing builders from taking new IoT solutions to market. Cellular IoT is one of the most reliable and accessible ways to enable internet connectivity, but scaling a turn-key solution comes with its challenges, including supply chain delays. Twilio’s partnership with Mason removes these complexities and empowers developers to create unprecedented solutions such as enhanced clinical drug trial services and remote patient monitoring. We’re proud to empower Mason and their customers to quickly create and deploy smart devices at scale, with visibility and control over their connectivity—anywhere in the world.” – Taylor Wolfe, Senior Director, Business Development, IoT, Twilio

With global clinical trials on the rise, healthcare innovators need one connected ecosystem to manage the solutions they provide without compromising data integrity. We’ve found this in Mason. Mason’s commitment to hardware innovation was the catalyst to our success in streamlining patient studies and delivering medical access to end users all over the world.” – Mark Maietta, President, YPrime

Our omni-modal approach to healthcare ensures that patients are getting the care they need, and our clinicians are able to keep a close eye on more at-risk patients. With the Mason platform, we’ve improved end-to-end control of our mobile infrastructure and can now focus on building the Heal product portfolio to facilitate long-lasting relationships between patients and their providers.” – Scott Vertrees, CEO, Heal

Additional Resources

Learn more about Mason on our website and blog
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About Mason

Mason is the fastest way to take smart devices from idea to end user. Whether building a single-use device from scratch or scaling a line of smart products, with Mason it’s 20x faster and 10x less costly to build, deploy and scale. Digital transformation is a modern requirement but operating a hardware-dependent initiative is hard – thousands of hours and millions of dollars are at stake. The Mason Smart Device Platform is the only fully managed infrastructure for developing and delivering dedicated devices. It offers flexible usage-based pricing for fleets of devices and manages the underlying complexity of all associated backend services, making software delivery on a smart product line—whether it’s a tablet, wearable or new form factor—as simple as delivering software in the cloud. This frees innovators to focus on what matters: application development, feature specification and UX. Granular access to add, remove or lock down capabilities makes it possible for highly customized products to be built as envisioned. Mason offloads hardware investment risks and logistics, including inventory procurement, warehousing and supply chain management. With options like zero-touch provisioning, devices work perfectly out of the box without end user intervention. Remote fleet management, troubleshooting and automated software updates by Mason ensure security and positive end user experiences. Organizations of all sizes rely on Mason to bring innovations and hundreds of use cases to market without reinventing the wheel. Smarter from start to finish with Mason.™


Pam Njissang

Bhava Communications for Mason


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