NWN Carousel’s Experience Management Platform Named a Finalist for CRN’s 2021 Tech Innovator Award

WALTHAM, Mass.–(BUSINESS WIRE)–#CRN–NWN Carousel, the leading integrated cloud communications service provider, today announced that CRN®, a brand of The Channel Company, has named the company a Finalist for the 2021 CRN Tech Innovator Awards. The company is being recognized for its Experience Management Platform (EMP) in the Business Intelligence and Analytics category, as an essential cloud platform technology that enables hybrid work. Learn more about the innovation behind EMP in this short video here.

This annual award program showcases innovative vendors in the IT channel across 47 different technology categories, in key areas ranging from cloud to storage to networking to security. To determine the winners, a panel of CRN editors reviewed hundreds of vendor products using multiple criteria, including key capabilities, uniqueness, technological ingenuity and ability to address customer and partner needs.

EMP offers a new paradigm in cloud communications management that provides visibility, analytics and administrative functions across the NWN Carousel solution-as-a-service portfolio. The platform dramatically improves the IT and end-user experience by centralizing information into a single source of truth across integrated technologies, enabling customers to maximize technology investments and reduce complexity.

NWN Carousel’s Customers with EMP benefit from improved:

  • Visibility: Aggregate visibility into environments and services
  • Control: Manage solutions through administration and self-care capabilities
  • Analytics and reporting: Increase insights and maximize investment
  • Support: Communicate directly with NWN Carousel experts via a secure platform 24/7/365

Learn more about NWN Carousel’s technical capabilities online: https://nwncarousel.com/experience-management-platform/

“We’ve seen that customers who empower their teams to work-from-anywhere with integrated cloud solutions that are easy to use, simple to manage, and highly-secure can really flourish in today’s hybrid work environment,” said Andrew Gilman, Chief Marketing Officer, NWN Carousel. “As organizations across North America embrace and provision these new cloud communications technologies, it’s critical they balance control and security with greater levels of flexibility and agility to deliver a differentiated customer experience. That’s where EMP comes in, and we’re pleased to be recognized for delivering this platform innovation at scale as a finalist for CRN’s annual Tech Innovators Awards.”

“CRN’s annual Tech Innovator Awards acknowledge technology vendors that display their ongoing commitment to empowering and enabling end users, while also promoting continuous business growth for solution providers, with cutting-edge, purpose-built products and services,” said Blaine Raddon, CEO of The Channel Company. “I’d like to personally congratulate each and every one of this year’s CRN Tech Innovator Award winners. We are proud to recognize these best-in-class vendors that are driving transformation and innovation in the IT space.”

The Tech Innovator Awards will be featured in the December issue of CRN and can be viewed online at crn.com/techinnovators.

About NWN Carousel

NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allows our customers to learn, discover, work, and connect from anywhere – all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace.


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© 2021 The Channel Company, LLC. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.


NWN Carousel:

Phil LeClare


The Channel Company:
Jennifer Hogan

The Channel Company


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