In addition to Glassbox’s powerful funnels, journey mapping and reports, the integration simplifies data access for users around the globe
NEW YORK–(BUSINESS WIRE)–Glassbox, a leading provider of digital experience analytics for web and mobile applications, is the first digital customer experience platform (CX) to announce that it is integrating the groundbreaking AI tool ChatGPT into its platform, making customer data and insights more accessible than ever for Glassbox customers. In addition to Glassbox’s powerful funnels, journey mapping and reports, this integration will add a level of simplicity for Glassbox customers around the globe. Users will be able to ask business related questions in their native language and in seconds receive the specific data and insights they requested, putting the power of Glassbox customer insights at the fingertips of all users, not just those trained in data analytics.
“In a world where data is king and understanding your customers’ digital experience is paramount, the integration of ChatGPT into Glassbox will allow everyone in a business, regardless of their level of data fluency, to get specific and relevant data in seconds,” said Glassbox CTO Yaron Gueta. “ChatGPT and bots are an amazing technology that continues to improve, but we believe that the human voice is necessary to complete the picture. Combining Glassbox and ChatGPT achieves the right balance to provide easy access to data as well as detailed insights that our customers rely on.”
Consistently ranked by customers as the top CX vendor, Glassbox is continually improving its suite of solutions, including the digital experience for its own customers. Following the announcement last year of the Voice of the Customer solution and User Timelines, combined with Glassbox’s unique tagless approach which collects the most comprehensive customer experience information, ChatGPT will further put potentially unparalleled insights at Glassbox customer fingertips like never before.
“We are always on the lookout for new technology that can increase our customers’ experience with Glassbox and the business value they gain from using our solution,” said Glassbox CEO Yaron Morgenstern. “Gone are the days of asking a data insights manager to manipulate queries and data sets to get the information you need. Now users across business units will be able to ask a business question in their native language and receive the correct information back.”
Glassbox empowers organizations to create frictionless digital journeys for their customers. Our leading digital experience analytics platform works in real-time across mobile apps and the web to accelerate loyalty, growth and revenue. Through easy to use AI-driven visualization and analytics tools, Glassbox enables teams to prioritize customer experience and digital product enhancements. Utilized by companies of all sizes around the globe including Marriott, Discover, Danone, SoFi and iHeartMedia to understand user struggles, visualize customer journeys and optimize every step, hundreds of enterprises have chosen Glassbox for easy, secure and private cloud-based deployments.
Matt Erickson, Director of Public Relations