Service1™, a Member and Provider Benefits Inquiry Management Platform by Simplify Healthcare, Wins the 2023 Big Innovation Award

AURORA, Ill.–(BUSINESS WIRE)–Simplify Healthcare announced it has been recognized as a winner in the 2023 BIG Innovation Awards presented by the Business Intelligence Group (BIG).

The company received this accolade for the second year in a row for its member and provider benefits inquiry management platform, Service1™ (formerly eServiceSync™).

Service1™ is a benefits inquiry management platform for Payers to deliver human understandable benefits explanation, in a unified view, by connecting disparate data sources and using AI- and NLP-powered advanced search capabilities to provide a seamless experience across call-center and digital channels.

“Service1™ is designed for Payers to deliver accurate and complete answers to members, providers, employer groups, and brokers/agents for benefit inquiries. With the advanced digital self-service capabilities of our platform, we are helping Payers provide a seamless omnichannel experience to their stakeholders. This recognition further validates the value our platform adds to the industry.” — Ashish Desai, EVP and General Manager, Service1™.

“Being recognized by the Business Intelligence Group reinforces our deep expertise in solving complex challenges in the Payer industry with innovation. Our solutions are built to drive business outcomes for our customers and transform their challenges into opportunities. This recognition is a testimony to our constant effort in delivering winning results for our clients.” — Mohammed Vaid, CEO & Chief Solution Architect, Simplify Healthcare.

“Innovation is ‘business critical’ in today’s society,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. “We are thrilled to be honoring Simplify Healthcare as they are leading by example and improving the lives of so many.”

Organizations across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteered their time and expertise to score submissions.

About Simplify Healthcare

Simplify Healthcare is redefining how Payers, TPAs, and ASOs address the toughest operational challenges faced in today’s competitive marketplace — attract, retain, and grow members and providers with scalable end-to-end cloud based solutions to Simplify Product, Benefits, and Provider Lifecycle Management.

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About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.


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