Presentation to Provide In-depth Overview of How Virtual Agents Can Ensure Secure and Safe Use of ChatGPT in the Enterprise
SANTA CLARA, Calif.–(BUSINESS WIRE)–Espressive, the pioneer in automating digital workplace assistance, today announced that Espressive founder and CEO Pat Calhoun will deliver a keynote presentation titled, “Your Employees are Using ChatGPT. Is Your Enterprise at Risk?” at this year’s Digital Enterprise CIO Transformation Assembly on August 8 in New Orleans, Louisiana hosted by The Millennium Alliance. Calhoun will discuss the opportunities and challenges large language models (LLMs) pose to organizations and explore how virtual agents unlock a new world of workplace assistance and productivity while minimizing privacy and security risks.
WHO: Espressive founder and CEO Pat Calhoun is a visionary leader with an intense focus on user experience and customer adoption. He has founded two companies — Airespace and Espressive. As CEO at Espressive, Calhoun is set to transform enterprise self-service as we know it now to a consumer-like experience that drives employee adoption and significantly reduces help desk calls. Calhoun’s first startup, Airespace, grew revenues to over $80M in two years before being sold to Cisco for $450M.
WHAT: Recent research revealed that 43% of employees are using ChatGPT for work-related tasks, and 68% of them are doing so without their manager’s knowledge. While CIOs see ChatGPT as promising, they struggle with the potential loss of personally identifiable information or corporate secrets from employees sharing data. Leaders are challenged with staying innovative by incorporating LLMs in their tech stack, but also need to ensure the necessary security parameters are in place.
During his presentation, Calhoun will delve into risks associated with LLMs including AI hallucinations, plagiarism, and dated information. Attendees will get an in-depth look at how virtual agents can provide safe and responsible access to ChatGPT in the workplace. While discussing the limitations of ChatGPT and other LLMs, Calhoun will also cover how to maximize investments in LLMs as well as additional advantages of deploying a virtual agent with supporting Espressive Barista customer use cases.
WHERE: The Ritz-Carlton, New Orleans
WHEN: Tuesday, August 8 from 1 to 2:00 pm CT
Espressive, the pioneer in automating digital workplace assistance and a 2022 Forrester New Wave Leader, redefines how employees get help by delivering exceptional employee experiences. Espressive Barista, the company’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%. Espressive is backed by Insight Partners, General Catalyst, and Wing Venture Capital, and is headquartered in Santa Clara, California. Visit www.espressive.com for more information.
Bhava Communications for Espressive