Frontier Communications Reports First Quarter 2021 Financial Results

  • Net income of $60 million
  • Revenue of $1.68 billion, down 6.3% year-over-year, and Adjusted EBITDA of $670 million, down 2.3% year-over-year1, in line with expectations
  • Expects to extend fiber network to 495,000 locations in 2021, with approximately 100,000 locations completed in the first quarter
  • Expects to emerge today from Chapter 11 restructuring, reducing debt by approximately $11 billion and annual interest expense by approximately $1 billion
  • Liquidity of over $1.3 billion at emergence, creating flexibility to reinvest in fiber network expansion
  • Incoming Executive Chairman John Stratton, President and CEO Nick Jeffery, and CFO Sheldon Bruha to host presentation regarding first quarter results and path forward today at 10:00 AM ET
  • Investor Day announced for August 2021

NORWALK, Conn.–(BUSINESS WIRE)–#earnings–Frontier Communications Corporation (“Frontier” or the “Company”) today reported financial results for the first quarter ended March 31, 2021.

Nick Jeffery, President and Chief Executive Officer of Frontier, said, “Frontier is now positioned with operational momentum and industry-leading leverage ratios to capitalize on the major growth forecast in the US fiber market. At this pivotal moment in the company’s evolution, we look forward to rapidly expanding our fiber footprint, delivering enhanced customer service offerings and value, and accelerating our efforts to build Gigabit America. Building on our first quarter performance, I am thrilled to announce our plan to expand our fiber footprint to 495,000 new locations in 2021.”

First Quarter 2021 Financial Results1

Frontier reported consolidated revenue for the first quarter of 2021 of $1.68 billion, a 6.3% decline from consolidated revenue reported in the first quarter of 2020.

While overall Data and Internet Services revenue decreased $13 million in the first quarter of 2021, or 1.5%, against the prior year, Frontier’s fiber broadband revenues grew by $19 million in the first quarter of 2021 compared to the prior year. Consumer fiber net adds were 11,000 in the quarter, the seventh consecutive quarter of positive consumer fiber net adds.

First quarter 2021 net income was $60 million. Adjusted EBITDA was $670 million and Adjusted EBITDA margin2 was 40.0%. This compares with Adjusted EBITDA of $686 million and Adjusted EBITDA margin of 38.4% in the first quarter of 2020. The $16 million year-over-year decline in Adjusted EBITDA was driven by revenue declines, partially offset by cost savings initiatives including the emphasis on reducing video content costs. Capital expenditures increased to $384 million in the quarter from $356 million in Q4 2020, as fiber expansion initiatives accelerate. During the quarter, Frontier built fiber to approximately 100,000 new locations, more than the total number of locations it built in all of 2020.

Consumer Results

  • Consumer revenue was $844 million, down $50 million, or 5.6%, against prior year as fiber broadband growth was offset by video and voice subscriber losses.
  • Consumer customer churn was 1.45%, a strong improvement from 1.84% in the prior year.
  • Video revenue was impacted by subscriber losses, as video subscribers (excluding DISH) decreased by 141,000, or approximately 24% as the video bundle was deemphasized.
  • Fiber broadband ARPU increased $4 year-over-year from a higher speed mix, as well as price increases on new and existing accounts.

Commercial Results

  • Commercial revenue was $749 million, a $61 million decline, or approximately 7.5%, against prior year, driven by voice declines in our retail portion.
  • The wholesale portion of Commercial also declined reflecting proactive strategic repositioning with key business partners to reset pricing in exchange for higher win shares in the future and higher overall expected cash flow stability.

Sheldon Bruha, Chief Financial Officer, said, “Our early progress in implementing operational initiatives that enhance customer retention, simplify our internal processes, and reduce costs reflect a solid start to the year. Looking ahead, our expected emergence later today provides the opportunity to aggressively reinvest in expanding our fiber business and strengthening the customer experience.”

John Stratton, incoming Executive Chairman of the Board, said, “As Frontier transitions from its financial restructuring to its new course as a revitalized public company we are encouraged by what has been accomplished and enthusiastic about the future. Frontier is in a very strong position to accelerate the implementation of our fiber expansion plan and continually enhance the customer experience. The incoming Board of Directors is excited to work with the team to capture the significant opportunities that lie ahead.”

Capital Structure

In addition to the significant debt reduction accomplished in the Chapter 11 process, Frontier continues to take advantage of favorable market conditions to reduce interest expense and enhance liquidity. Some capital structure changes year-to-date include:

  • Issuing $750 million of takeback second lien debt to existing noteholders concurrent with today’s expected emergence as contemplated by the Plan of Reorganization, with a coupon of 5.875%;
  • Repricing the $1.25 billion Term Loan facility and reducing the interest rate by 125bps, resulting in approximately $16 million in annual interest savings;
  • Raising an incremental $225 million of First Lien Term Loan expected to close concurrent with emergence; and
  • At emergence, the company is expected to have total liquidity3 of approximately $1.3B and an expected net debt to Adjusted EBITDA ratio of approximately of 2.2x.

Stock Trading Update

  • Concurrent with emergence, Frontier will issue approximately 244 million shares of new common stock to its senior unsecured noteholders. Together with the 6% of shares reserved under the Management Incentive Plan (MIP), there will be approximately 260 million shares outstanding.
  • Frontier expects the new common stock to begin trading on the NASDAQ on May 4, 2021 under the ticker FYBR.
  • The pre-emergence common stock (trading under OTC: FTRCQ) will be extinguished and will not receive any new equity or other considerations, as provided in the Plan of Reorganization.

For more information on the new and previously issued common stock, please visit

2021 Outlook and Investor Day

Frontier has established operational and financial guidance expectations for 2021. Upon emergence from Chapter 11, Frontier expects to adopt fresh start accounting in accordance with ASC 852. The impact of the application of fresh start accounting and any associated accounting policy changes will be determined by management upon and following emergence and, as such, the guidance below does not reflect any such impact.

Frontier’s guidance for the full year 2021 is as follows:

  • Adjusted EBITDA of $2.4-$2.5 billion4
    • Decrease from $2.8 billion in 2020 (adjusted for the sale of the Northwest operations), driven by strategic repositioning within Wholesale, secular declines of voice and copper broadband, and higher fiber broadband customer acquisition costs, partially offset by growth in fiber broadband revenue
  • Cash taxes of approximately $50 million
  • Cash interest payments of approximately $365 million
  • Cash pension and OPEB of approximately $120 million (net of capitalization)
  • Cash capital expenditures of approximately $1.5 billion
    • Increase versus $1.2 billion in 2020 (not adjusted for Disposal of Northwest Operations) primarily driven by fiber expansion efforts accelerating during the year
  • Fiber build to 495,000 locations in 2021
    • Incremental cash cost to build estimated at approximately $550 per location
    • Level of the 2021 fiber build continues to be evaluated by new executive management

Frontier will hold an investor day in August 2021 following the completion of a strategic business review by the new Board of Directors and management.

Conference Call and Webcast

Frontier will host a conference call today at 10 AM Eastern time, followed by a question and answer session. In connection with the conference call, Frontier furnished today, under cover of a Current Report on Form 8-K, additional materials regarding its quarterly results. The conference call will be webcast and may be accessed in the Webcasts & Presentations section of Frontier’s Investor Relations website at

A replay of the conference call will be available in the Webcasts & Presentations section of Frontier’s Investor Relations website at

About Frontier Communications

Frontier Communications offers a variety of services to residential and business customers over its fiber-optic and copper networks in 25 states, including video, high-speed Internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses. More information about Frontier is available at

Non-GAAP Financial Measures

Frontier uses certain non-GAAP financial measures in evaluating its performance, including EBITDA, EBITDA margin, Adjusted EBITDA, Adjusted EBITDA margin, operating free cash flow, adjusted operating expenses, and leverage ratio, each of which is described below. Management uses these non-GAAP financial measures internally to (i) assist in analyzing Frontier’s underlying financial performance from period to period, (ii) analyze and evaluate strategic and operational decisions, (iii) establish criteria for compensation decisions, and (iv) assist in the understanding of Frontier’s ability to generate cash flow and, as a result, to plan for future capital and operational decisions. Management believes that the presentation of these non-GAAP financial measures provides useful information to investors regarding Frontier’s financial condition and results of operations because these measures, when used in conjunction with related GAAP financial measures (i) provide a more comprehensive view of Frontier’s core operations and ability to generate cash flow, (ii) provide investors with the financial analytical framework upon which management bases financial, operational, compensation, and planning decisions and (iii) present measurements that investors and rating agencies have indicated to management are useful to them in assessing Frontier and its results of operations.

A reconciliation of these measures to the most comparable financial measures calculated and presented in accordance with GAAP is included in the accompanying tables. These non-GAAP financial measures are not measures of financial performance or liquidity under GAAP, nor are they alternatives to GAAP measures and they may not be comparable to similarly titled measures of other companies.

EBITDA is defined as net income (loss) less income tax expense (benefit), interest expense, investment and other income (loss), pension settlement costs, gains/losses on extinguishment of debt, reorganization items, and depreciation and amortization. EBITDA margin is calculated by dividing EBITDA by total revenue.

Adjusted EBITDA is defined as EBITDA, as described above, adjusted to exclude, certain pension/OPEB expenses, restructuring costs and other charges, stock-based compensation, and certain other non-recurring items. Adjusted EBITDA margin is calculated by dividing Adjusted EBITDA by total revenue.

Management uses EBITDA, EBITDA margin, Adjusted EBITDA and Adjusted EBITDA margin to assist it in comparing performance from period to period and as measures of operational performance. Management believes that these non-GAAP measures provide useful information for investors in evaluating Frontier’s operational performance from period to period because they exclude depreciation and amortization expenses related to investments made in prior periods and are determined without regard to capital structure or investment activities. By excluding capital expenditures, debt repayments and dividends, among other factors, these non-GAAP financial measures have certain shortcomings. Management compensates for these shortcomings by utilizing these non-GAAP financial measures in conjunction with the comparable GAAP financial measures.

Adjusted net income (loss) attributable to Frontier common shareholders is defined as net income (loss) attributable to Frontier common shareholders and excludes restructuring costs and other charges, pension settlement costs, reorganization items, certain income tax items and the income tax effect of these items, and certain other non-recurring items. Adjusting for these items allows investors to better understand and analyze Frontier’s financial performance over the periods presented.

Management defines operating free cash flow, a non-GAAP measure, as net cash provided from operating activities less capital expenditures. Management uses operating free cash flow to assist it in comparing liquidity from period to period and to obtain a more comprehensive view of Frontier’s core operations and ability to generate cash flow. Management believes that this non-GAAP measure is useful to investors in evaluating cash available to service debt and pay dividends. This non-GAAP financial measure has certain shortcomings; it does not represent the residual cash flow available for discretionary expenditures, as items such as debt repayments and preferred stock dividends are not deducted in determining such measure. Management compensates for these shortcomings by utilizing this non-GAAP financial measure in conjunction with the comparable GAAP financial measure.

Adjusted operating expenses is defined as operating expenses adjusted to exclude depreciation and amortization, restructuring and other charges, goodwill impairment charges, certain pension/OPEB expenses, stock-based compensation, and certain other non-recurring items. Investors have indicated that this non-GAAP measure is useful in evaluating Frontier’s performance.

Leverage ratio is calculated as net debt (total debt less cash and cash equivalents) divided by Adjusted EBITDA for the most recent four quarters. Investors have indicated that this non-GAAP measure is useful in evaluating Frontier’s debt levels.

The information in this press release should be read in conjunction with the financial statements and footnotes contained in Frontier’s documents filed with the U.S. Securities and Exchange Commission.

Forward-Looking Statements

This press release contains “forward-looking statements,” related to future events. Forward-looking statements address Frontier’s expected future business, financial performance, and financial condition, and contain words such as “expect,” “anticipate,” “intend,” “plan,” “believe,” “seek,” “see,” “may,” “will,” “would,” or “target.” Forward-looking statements by their nature address matters that are, to different degrees, uncertain. Uncertainties that could cause our actual results to be materially different than those expressed in our forward-looking statements include, but are not limited to: our ability to realize the anticipated benefits of the financial restructuring of our existing debt, existing equity interests and certain other obligations pursuant to the Fifth Amended Joint Plan of Reorganization of Frontier Communications Corporation and Its Debtor Affiliates Pursuant to Chapter 11 of the Bankruptcy Code; our ability to comply with the restrictions imposed by covenants in our financing; declines in revenue from our voice services, switched and nonswitched access and video and data services that we cannot stabilize or offset with increases in revenue from other products and services; our ability to successfully implement strategic initiatives, including opportunities to enhance revenue and realize productivity improvements; our ability to effectively manage our operations, operating expenses, capital expenditures, debt service requirement and cash paid for income taxes and liquidity; competition from cable, wireless and wireline carriers, satellite, and over the top companies, and the risk that we will not respond on a timely or profitable basis; our ability to successfully adjust to changes in the communications industry, including the effects of technological changes and competition on our capital expenditures, products and service offerings; risks related to disruption in our networks, infrastructure and information technology that result in customer loss and/or incurrence of additional expenses; the impact of potential information technology or data security breaches or other cyber-attacks or other disruptions; our ability to retain or attract new customers and to maintain relationships with customers, employees or suppliers; our ability to secure, continue to use or renew intellectual property and other licenses used in our business; changes to our board of directors and management team upon emergence from bankruptcy or in anticipation of emergence, and our ability to hire or retain key personnel; our ability to dispose of certain assets or asset groups on terms that are attractive to us, or at all; the effects of changes in the availability of federal and state universal service funding or other subsidies to us and our competitors and our ability to obtain future subsidies, including participation in the proposed RDOF program; our ability to meet our CAF II obligations and the risk of penalties or obligations to return certain CAF II funds; our ability to defend against litigation and potentially unfavorable results from current pending and future litigation; our ability to comply with applicable federal and state consumer protection requirements; the effects of state regulatory requirements that could limit our ability to transfer cash among our subsidiaries or dividend funds up to the parent company; the effects of governmental legislation and regulation on our business, including costs, disruptions, possible limitations on operating flexibility and changes to the competitive landscape resulting from such legislation or regulation; the impact of regulatory, investigative and legal proceedings and legal compliance risks; government infrastructure projects (such as highway construction) that impact our capital expenditures; continued reductions in switched access revenues as a result of regulation, competition or technology substitutions; our ability to effectively manage service quality in the states in which we operate and meet mandated service quality metrics; the effects of changes in income tax rates, tax laws, regulations or rulings, or federal or state tax assessments, including the risk that such changes may benefit our competitors more than us, as well as potential future decreases in the value of our deferred tax assets; the effects of changes in accounting policies or practices, including potential future impairment charges with respect to our intangible assets or additional losses on assets held for sale; the effects of increased medical expenses and pension and postemployment expenses; our ability to successfully renegotiate union contracts; changes in pension plan assumptions, interest rates, discount rates, regulatory rules and/or the value of our pension plan assets, which could require us to make increased contributions to the pension plan in 2020 and beyond; adverse changes in economic, political and market conditions in the areas that we serve, the U.S. and globally, including but not limited to, changes resulting from epidemics, pandemics and outbreaks of contagious diseases, including the COVID-19 pandemic, or other adverse public health developments; potential adverse impacts of the COVID-19 pandemic on our business and operations, including potential disruptions to the work of our employees arising from health and safety measures such as social distancing and working remotely, our ability to effectively manage increased demand on our network, our ability to maintain relationships with our current or prospective customers and vendors as well as their abilities to perform under current or proposed arrangements with us, and stress on our supply chain; the trading price and volatility of our common stock; and the risks and other factors contained in Frontier’s filings with the U.S. Securities and Exchange Commission, including our most recent report on Form 10-K. These risks and uncertainties may cause actual future results to be materially different than those expressed in such forward-looking statements. Frontier has no obligation to update or revise these forward-looking statements and does not undertake to do so.


1 Prior Year Comparisons are Adjusted for Disposal of Northwest Operations. See Schedule D on page 14 and Schedule F on page 16 for reconciliation of reported results to the results adjusted for the Disposal of Northwest Operations. Adjusted EBITDA is a non-GAAP measure of performance, See “Non-GAAP Measures” on page 4 for a description of this measure and its calculation. See Schedule A on page 12 for a reconciliation of Adjusted EBITDA to net income/(loss).

2 Adjusted EBITDA margin is a non-GAAP measure of performance, calculated as Adjusted EBITDA, divided by total revenue. See “Non-GAAP Measures” on page 5 for a description of this measure and its calculation. See Schedule A on page 12 for a reconciliation of Adjusted EBITDA to net loss.

3 Total liquidity consists of cash and cash equivalents and available capacity under the Revolving Credit Facility.

4 Projected GAAP financial measures and reconciliations of projected non-GAAP financial measures are not provided herein because such GAAP financial measures are not available on a forward-looking basis and such reconciliations could not be derived without unreasonable effort

Frontier Communications Corporation
Unaudited Consolidated Financial Data 
    For the quarter ended
($ in millions and shares in thousands, except per share amounts)   March 31, 2021   December 31, 2020   March 31, 2020
Statement of Operations Data                  
Revenue    $ 






Operating expenses:                  
Network access expenses    






Network related expenses     






Selling, general and administrative expenses     






Depreciation and amortization    






Loss on disposal of Northwest Operations    






Restructuring costs and other charges    






Total operating expenses    






Operating income    






Investment and other income (loss), net    






Pension settlement costs    






Loss on early extinguishment of debt    






Reorganization items, net    






Interest expense (contractual interest for the three months                  
ended was $338 million)    






Income (loss) before income taxes     






Income tax expense (benefit)    






Net income (loss)    






Weighted average shares outstanding – basic    






Weighted average shares outstanding – diluted    






Basic and diluted net earnings (loss) per common share    $ 






Other Financial Data:                  
Capital expenditures    $ 








Jacob Noyes


Treasury & Investor Relations

(203) 614-5074


Javier Mendoza

Vice President,

Corporate Communications & External Affairs

(562) 305-2345

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