Tricentis Amplifies Dolby’s Testing Success By Leveraging ServiceNow Automation

Dolby significantly increases speed of testing for applications by utilizing Tricentis qTest and Tosca

AUSTIN, Texas–(BUSINESS WIRE)–Tricentis, a leading testing platform for modern cloud and enterprise applications, today announced that Dolby is leveraging Tricentis qTest and Tosca to significantly reduce test automation to deliver fast, high-quality releases for enterprise-critical applications like ServiceNow.

“As a business, there are some applications that are absolutely critical to your IT infrastructure,” said Chris Collins, Chief Customer Officer at Tricentis. “For Dolby, testing for ServiceNow had been notoriously complex. By switching to our qTest and Tosca solutions, the company has automated the testing of their ServiceNow application, ultimately improving quality and saving their employees time and resources.”

To improve the testing capabilities of financially significant applications, Dolby’s Testing Center of Excellence (TCoE) utilized Tricentis Tosca and Tricentis qTest to create innovative testing solutions.

Dolby realized the challenges and resources needed when handling the twice-yearly and quarterly patches for ServiceNow, including the number of manual hours it took the company’s TCoE team to completely test the new updates. Additionally, with the complex 9-week testing cycle, it is difficult to achieve complete test coverage across the many permutations and combinations of test data and different scenarios for multiple applications and region-specific versions.

“After having gone through ServiceNow automation and utilizing this process for a few months, I can tell that we are not spending several cycles on testing,” said Dolby’s IT director Mamatha Mitr. “The team is benefiting from seamless upgrades. We utilize the centralized dashboard that provides complete visibility of the metrics, like total runtime of what has been completed, what’s scheduled to be done, and more.”

To date, the company has successfully automated 200+ test cases, to support future releases of ServiceNow, as well as achieving 90%+ test coverage for all key areas of the application.

For more information on Tricentis and to see how your organization can accelerate toward cloud-based Agile transformation with automated testing, visit here.

About Tricentis

Tricentis is a global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-based, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Tricentis has been widely recognized as the leader by all major industry analysts, including being named the leader in Gartner’s Magic Quadrant five years in a row. Tricentis has more than 2,100 customers, including the largest brands in the world, such as McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Dolby, and Vodafone. To learn more, visit or follow us on LinkedIn, Twitter, and Facebook.


Erica Coleman


Agata Porter

Matter for Tricentis

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