How Real-Time AI Builds Trust in Customer Conversations at Scale
By Stefan Dunigan The Gist A soft ping. A subtle alert. In the next instant,…
Customer Support
CIAM Complexity: The Real Cost of Manual Identity Management
By Haider Iqbal When a financial institution wants to scale, manual processes can almost single-handedly…
AI’s Strategic Role in Customer Service IT
By Dev Nag, CEO & Founder – QueryPal AI isn’t something from a book or…
Conversational AI for Deeper Human Connections
By Dev Nag, CEO & Founder – QueryPal Conversational AI is the goal for companies…
Cutting Customer Service Costs With AI: How Automation Is Transforming Support Operations
By Dev Nag, CEO & Founder – QueryPal Customer service is essential to every business,…
Predictive Support: How Predictive AI is Changing Customer Service
By Dev Nag, CEO & Founder – QueryPal Customer expectations have now evolved to such…
How Businesses Can Get AI On Their Side To Improve Customer Trust
By Nitin Seth, Founder and CEO at Conversive The promise of AI has made businesses…
Lüm Mobile Taps Alepo’s TelcoBot.ai for Generative AI Customer Service
SaskTel’s Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement Austin, Texas…
5 Gen AI Developments That We Will See in Business in 2024
Expect more focus on ROI, productization planning, finops, code creation and customer support By Premkumar…
New Study Shows GoTo Customers Reduce IT Support Time by 57%, Achieve Nearly 400% ROI with LogMeIn Rescue
New Total Economic Impact study highlights significant productivity and cost savings benefits of Rescue remote…