Windstream Enterprise and Talkdesk Partner to Deliver AI-Powered CCaaS Solution
Talkdesk’s intelligent, cloud-based contact center capabilities plus Windstream Enterprise’s managed services give enterprises all the…
CRM
Kanverse.ai Joins the Boomi Technology Partner Program, Delivering Zero-Touch Document Processing to Enterprise Business Processes
SAN JOSE, Calif.–(BUSINESS WIRE)–Kanverse.ai, a Hyper Automation company, today announced it has joined the Boomi…
LiveVox to Report First Quarter 2023 Financial Results on May 9, 2023
SAN FRANCISCO–(BUSINESS WIRE)–LiveVox Holdings, Inc. (the “Company” or “LiveVox”) (NASDAQ: LVOX), a proven cloud CCaaS…
LiveVox Named An Innovation Leader In Frost Radar™ For The North American Enterprise Cloud Contact Center Market
Frost & Sullivan recognizes LiveVox for its single pane of glass view for agents, competitive…
SugarCRM Named a Leader in the Nucleus Research CRM Value Matrix for Third Year Running
SAN FRANCISCO–(BUSINESS WIRE)–SugarCRM, provider of the award-winning AI-driven CRM platform, today announced it has been…
North Mississippi Health Services Selects 3CLogic to Elevate the Patient and Employee Experience
America’s largest non-metropolitan hospital deploys ServiceNow-centric cloud contact center solution to transform patient and employee…
Hubspot and Freshworks Rank Highest in TermScout’s 1st Annual Rankings for CRM Industry’s Contracts
Denver, CO (March 30, 2023) – TermScout, the AI-based contract data and review company, today…
Big Purple Dot Integrates ChatGPT to its CRM Ecosystem, Becomes the First in Mortgage and Real Estate Industry
Big Purple Dot introduces the power of BPD AI Assistant to its end users to…
Wolters Kluwer CCH® Tagetik Expert Solution Named Market Leader in Global and DACH BARC Score Financial Performance Management Reports for 6th Consecutive Year
NEW YORK–(BUSINESS WIRE)–#ESG—Wolters Kluwer, a global leader in information, software, and services for professionals, today…
Workflow Automation Now Included as a Standard Capability in the Five9 Intelligent CX Platform Helping Customers Orchestrate Integrated Journeys and Fluid CX
Five9 WFA will now be included with every CCaaS seat, allowing all new and existing…
Xelidoni selects Wolters Kluwer’s OneSumX for Risk Management
LONDON–(BUSINESS WIRE)–#blockchain—Xelidoni has chosen to implement award-winning software from Wolters Kluwer Finance, Risk & Regulatory…
Five9 Empowers Agents to Deliver More Fluid Experiences with Support for Microsoft Dynamics 365 Channel Integration Framework 2.0
Five9 is one of the first cloud contact center providers to deliver this integration, which…
LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
Customized integration between LiveVox’s contact center and CGI’s CACS X default management solution will be…
Salesforce and Elliott Issue Joint Statement
SAN FRANCISCO–(BUSINESS WIRE)–Salesforce (NYSE: CRM), the global leader in CRM, and Elliott Investment Management L.P….
EPIC Team Members Join Class of 2023 Power Brokers
Awards highlight standout client service and outcomes in transportation employee benefits, cybersecurity and renewable energy…
Prodoscore Announces Workplace Productivity Feature Launch
The enhancement surfaces productivity trends for in-office vs. remote teams to empower smarter decision making….
Enterprise Connect’s Expo Hall to Showcase the Latest Systems, Software, Services and Applications in the Enterprise Communications and Customer Experience Industry
SAN FRANCISCO–(BUSINESS WIRE)–Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience,…
3CLogic to Showcase New Platform for ServiceNow at Knowledge 2023
Leading Cloud Contact Center provider to exhibit and speak at upcoming annual conference and unveil…
8×8 Introduces Innovative AI-Driven Platform Enhancements to Transform Customer Engagement
New Conversational AI Solution and Tailored Supervisor Experience for 8×8 Contact Center Together with Platform-wide…
Welcome to the New Era of Experience Management: Qualtrics XM for Frontlines
Innovations across the world’s #1 XM Platform empower every frontline employee and supercharge the digital…